Anissa Eck
Grand Rapids,MN
Summary
Energetic Banquet Server offers 32 years foodservice experience. Wellversed in delivering superior guest experiences and maintaining professional and organized event operations. Friendly team player with superior skill in kitchen operations and table set-up. Looking for the opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
15
15
years of professional experience
Work History
Banquet Server
Timberlake Lodge and Event Center
04.2023 - Current
- Monitored tables for beverage and water refills or other guest needs
- Contributed ideas for improving efficiency within banquet server team
- Worked together with other servers to enhance guest service
- Followed established money handling procedures when receiving guest payments
- Assisted banquet captains with organizing banquet pulls and setting up equipment
- Ensured proper storage of leftover food items according to safety regulations
- Served meals and beverages to guests in timely and professional manner
- Assisted with food preparation, ensuring dishes met dietary restrictions
- Represented company with tidy and organized appearance and professional demeanor
- Greeted guests upon arrival and guided them to their assigned seats
- Resolved guest complaints with critical thinking and sound judgment
- Anticipated guest needs, refilling drinks and addressing requests promptly
- Identified service problem areas and assisted in providing solutions to increase productivity
- Maintained adherence to safe food handling and sanitation practices
- Supported efficiency by reporting low-stock supplies and replenishing banquet stations
- Upheld cleanliness and organization for banquet kitchen, coolers and equipment
- Set up dining tables, place settings and stocked serving instruments
- Conducted pre-event meetings with team members to review expectations and responsibilities
- Maintained cleanliness of banquet area throughout event
- Coordinated with kitchen staff on menu items and special requests from guests
- Adhered to company dress code guidelines for polished appearance at every function
- Supported team members by regularly restocking supplies during slow periods
- Handled spills and maintained professional dining space
- Escorted patrons to dining areas and offered food and beverage assistance
- Communicated guests' special requests to kitchen staff
- Backed up fellow servers and food preparation staff by cross-training in different stations.
Manager-Cook_Server-Bartender
Tavern on the Range
09.2021 - 02.2023
- Cross-trained staff in secondary roles to expand operational diversity
- Prepared schedules and assignments to meet short- and long-term business demands
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Supervised and guided employees to reach company objectives
- Organized training for new team members and routine retraining for established employees
- Enforced safety procedures and monitored compliance
- Oversaw execution of opening and closing procedures to desired standard
- Delegated tasks to team members according to their abilities and workload
- Delivered excellence in guest service and quality control of operations to attain company mission
- Monitored inventory levels, placing orders
- Resolved conflicts between team members professionally
- Trained team to deliver optimal products and guest service
- Ran shifts effectively to promote quality products and guest service
- Managed daily operations of department or company
- Hired trained, and mentored new employees
- Championed new policies and regulations to minimize production errors and incidents
- Kept paperwork updated with internal standards and legal requirements
- Oversaw employee recruitment, training and onboarding processes
- Managed daily workloads by organizing schedules and delegating tasks
- Hired qualified employees using targeted strategies to reach candidates
- Investigated customer complaints, identifying and changing processes to remove faults
- Evaluated employees' training needs, providing necessary resources.
Restaurant Front of House Manager
Lynns ChatterBox Cafe
05.2018 - 06.2020
- Kept restaurant operating properly by enforcing healthy code standards and staying on top of daily checklists
- Managed daily operations of front-of-house staff, including scheduling and training
- Trained new staff and mentored existing employees to close knowledge and skill gaps
- Ensured exceptional customer service through staff training and performance monitoring
- Facilitated communication between kitchen staff, servers, bartenders, and hostesses during busy shifts
- Covered business and customer needs with effective schedules and work assignments
- Handled guest complaints professionally and efficiently
- Fostered positive relationships with vendors, suppliers, and local businesses
- Maintained restaurants' professional appearance by delegating cleaning and routine maintenance work
- Coordinated reservations and special event bookings for guests
- Supervised opening and closing procedures of restaurant
- Collaborated with kitchen staff to ensure timely delivery of food orders
- Participated in hiring decisions for new front-of-house staff members
- Oversaw inventory management for front-of-house supplies and equipment
- Led staff meetings to implement new policies and correct deficiencies
- Maintained clean, welcoming environment for guests at all times
- Established professional relationships with cooks, staff and customers to increase rapport
- Oversaw special events and programs with on-site catering
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Counted cash and receipts and completed bank deposits
- Investigated and resolved complaints regarding food quality, service and accommodations
- Supported cleanliness by maintaining tidy and organized work area
- Ordered and replenished stock to maintain inventory
- Met strict quality standards, continuously monitoring food handling and safety
- Designed and developed menu aligned with company's brand
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures
- Scheduled staff working hours to cover all designated shifts
- Hired and trained food service staff on policies and procedures of company
- Improved team knowledge and abilities by training each in proper procedures and standards
- Boosted customer loyalty by implementing new engagement strategies and empowering employees to keep customers satisfied
- Examined records to verify fast-selling items on menu.
Kitchen Manager- Head Server -Bakery Manager
Bohemian Ovens Bakery and Restaurant
07.2009 - 11.2014
- Developed and maintained consistency in kitchen operations with regular meetings and organized training
- Staffed well-trained, productive employees with sufficient schedule coverage to meet kitchen demands
- Helped front-of-house team members promptly resolve customer complaints
- Coordinated work during both peak and off-peak hours to expertly handle customer and operational needs
- Managed performance of kitchen employees with regular evaluations, coaching and support
- Checked kitchen staff met preparation, portioning and presentation standards
- Achieved food preparation goals for consistent quality and freshness
- Identified areas of improvement in food waste and employee workflows to optimize budget controls
- Minimized cost overages, controlling inventory, and supplies and minimizing waste
- Created and disseminated weekly menus and coordinated related supplies
- Rotated ingredients and cleaned storage areas to maintain high stocking standards
- Adapted to fast-moving situations, utilizing problem-solving in complex circumstances
- Confirmed pull thaw usage to verify frozen items were safely thawed
- Handled business management tasks, employee payroll and inventory ordering
- Maintained kitchen equipment through preventative maintenance, repairs and security measures
- Completed accident reports thoroughly and communicated with risk manager to reduce future hazards
- Evaluated efficiency of current kitchen workflows to optimize productivity
- Conducted regular inspections of kitchen cleanliness and organization
- Assessed staff performance during shift meetings or evaluations
- Collaborated with restaurant management to develop menus
- Monitored equipment maintenance and repairs
- Managed kitchen staff and coordinated food orders
- Delegated tasks to team members based on individual strengths and abilities
- Addressed any issues that arose during shifts, including equipment malfunctions or staffing shortages
- Supervised food prep and cooking processes
- Trained new employees on kitchen procedures and policies
- Established portion control guidelines for dishes served
- Fostered positive working environment for all employees
- Coordinated with vendors for timely delivery of ingredients and supplies
- Updated menu offerings based on seasonal ingredients or customer feedback
- Developed recipes and ensured consistent dish presentation
- Handled customer complaints regarding food quality or service
- Created schedules for kitchen staff members
- Maintained inventory levels and ordered supplies
- Implemented cost-saving measures to reduce food waste
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Investigated and resolved complaints regarding food quality, service and accommodations
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity
- Scheduled staff working hours to cover all designated shifts
- Designed and developed menu aligned with company's brand
- Oversaw special events and programs with on-site catering
- Counted cash and receipts and completed bank deposits
- Improved team knowledge and abilities by training each in proper procedures and standards
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures
- Established professional relationships with cooks, staff and customers to increase rapport
- Ordered and replenished stock to maintain inventory
- Supported cleanliness by maintaining tidy and organized work area
- Brought in new business by creating specialty dishes and capitalizing on marketing opportunities
- Hired and trained food service staff on policies and procedures of company
- Met strict quality standards, continuously monitoring food handling and safety.
Education
Bachelor of Science (B.S.) - Business Management
Independence University
Online, UTAssociate in Arts (A.A.) - Hair and Nails
Cosmetology Careers Unlimited LLC
Duluth, MN05.1995
Diploma - General Courses
Barnum Senior High School
Barnum, MN04.1993
Skills
- Strong teamwork
- Professional demeanor
- Positive attitude
- Attention to detail
- High-volume dining
- Food handling and sanitation
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professional and Courteous
- Customer Service
Timeline
Banquet Server
Timberlake Lodge and Event Center
04.2023 - Current
Manager-Cook_Server-Bartender
Tavern on the Range
09.2021 - 02.2023
Restaurant Front of House Manager
Lynns ChatterBox Cafe
05.2018 - 06.2020
Kitchen Manager- Head Server -Bakery Manager
Bohemian Ovens Bakery and Restaurant
07.2009 - 11.2014
Bachelor of Science (B.S.) - Business Management
Independence University
Associate in Arts (A.A.) - Hair and Nails
Cosmetology Careers Unlimited LLC
Diploma - General Courses
Barnum Senior High School