Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANISSA GARCIA

Riverview,FL

Summary

Dedicated and proactive leader with a reputation for delivering accurate results. Experienced in managing teams in fast-paced environments. Skilled at identifying and resolving operational challenges, such as discrepancies, customer complaints, and staffing issues. Committed to executing successful work with attention to detail. Consistently meeting and exceeding company goals and quotas.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
01.2020 - Current
  • Direct supervision of colleagues, providing guidance, support, and coaching to ensure optimal performance.
  • Delegates tasks and responsibilities effectively, fostering a cohesive and productive team environment.
  • Oversees daily store operations, including opening and closing procedures, inventory management, and cash handling.
  • Ensures compliance with company policies, procedures, and safety regulations to maintain a safe and clean work environment.
  • Monitors and maintains accurate BOH weekly, replenishing stock as needed to meet customer demand and minimize out-of-stock situations.
  • Tracks key performance indicators (KPIs) such as sales, profitability, and customer satisfaction metrics, identifying areas for improvement and implementing action plans accordingly.
  • Prepares and presents reports to the store manager, summarizing performance trends, challenges, and opportunities for operational enhancement.
  • Facilitates training sessions for new hires and ongoing colleagues, ensuring proficiency in all job duties and address skill gaps and support career advancement.


Front End Cashier

Publix
01.2016 - 01.2020
  • Provided friendly and efficient customer service by greeting customers, addressing inquiries, and resolving complaints in a professional manner.
  • Processed transactions accurately and efficiently using cash registers, POS systems, and other payment methods.
  • Counted and reconciled cash drawer at the beginning and the end of shifts.
  • Assisted customers with locating products, offering recommendations, and upselling additional items or promotions to enhance their shopping experience.
  • Maintained a strong understanding of the products and services offered by the store to effectively assist customers and answer their questions.
  • Processed special orders, layaways, and returns according to store policies and procedures, ensuring accuracy and customer satisfaction.
  • Monitored inventory levels of cashier supplies such as bags, receipts, and coins and communicated any shortages or discrepancies to management.
  • Adhered to company policies and procedures regarding cash handling, security, and customer privacy to maintain a safe and secure environment for staff and customers.
  • Collaborated with colleagues and other departments to ensure smooth operations, assisted with tasks as needed, and contributed to a positive work environment.

Education

High School Diploma -

STRAWBERRY CREST HIGH SCHOOL
06-2012

Associate of Science - Computer Information Systems

Penn Foster College
Scottsdale, AZ
06-2026

Skills

  • INTERPERSONAL RELATIONS
  • SCHEDULE COORDINATION
  • PROBLEM-SOLVING AND ANALYTICAL SKILLS
  • COMMUNICATION BOTH ORALLY AND WRITTEN
  • EDITING AND PROOFREADING
  • 74 WPM
  • PROFICIENT COMPUTER SKILLS
  • TRAINING AND MENTORING
  • CASH HANDLING EXPERTISE
  • INVENTORY CONTROL AND RECORD KEEPING
  • OPERATIONS MANAGEMENT
  • MICROSOFT SUITES PROFICIENT

Timeline

Shift Supervisor

CVS Pharmacy
01.2020 - Current

Front End Cashier

Publix
01.2016 - 01.2020

High School Diploma -

STRAWBERRY CREST HIGH SCHOOL

Associate of Science - Computer Information Systems

Penn Foster College

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ANISSA GARCIA