Anissa McCaulla
Suwanee,GA
Summary
Detailed oriented with strong project leadership experience in initiating, planning, evaluating, scheduling, and contracting. Well-developed problem-solving, negotiation, and conflict resolution skills. Highly effective in team-building with exceptional interpersonal and written communication skills. Diplomatic and tactful at all levels.
Overview
8
8
years of professional experience
Work History
Customer Implementation Analyst
NCR CORPORATION
Duluth, GA
01.2009 - 01.2017
- Handled daily activities, including completion of scheduled installs and maintenance for clients, such as Wells Fargo, J.P Morgan Chase, Bank of America, and Symantec.
- Implemented strategies for automating organizational processes.
- Maintained accurate records of all data collected during analysis processes.
- Identified needs of customers promptly and efficiently.
Business Systems Analysis – Sr. Professional l – Implementation Coordinator
FISERV
Alpharetta, GA
Current
- Responsible for managing multiple client implementations, migrations, and the certification of new SMS short codes across the Mobiliti ASP platform.
- Conduct training sessions to ensure effective utilization of new systems.
- Identified potential problems that could impede successful completion of projects.
- Engage with external vendors as needed for additional resources or assistance during implementations.
Education
Certificate - Criminal Justice Fundamentals
DeKalb Technical College
Clarkston, GACertificate - Computer Repair Technician
Mercer University ICTS
Atlanta, GASkills
- Project Management
- Report Writing and Presentations
- Data Analysis
- Training / Curriculum Development
- Team Leadership
- Public Speaking
- GroupWise
- Lotus Notes
- AS400
- ACD (Automatic Call Distribution)
- NCR tools
- D1
- Microsoft Office (Access, Excel, Word, Outlook, PowerPoint)
- PSA System
- EDW
- QuickBase
- GLO
- Oracle
- ServicePoint
- Clarity
Timeline
Business Systems Analysis – Sr. Professional l – Implementation Coordinator
FISERV
Current
Customer Implementation Analyst
NCR CORPORATION
01.2009 - 01.2017
Certificate - Criminal Justice Fundamentals
DeKalb Technical College
Certificate - Computer Repair Technician
Mercer University ICTS