Anissa Miles
Dallas,TX
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Healthcare professional with proven track record in patient relations. Skilled at managing patient intake, coordinating care, and resolving billing issues. Known for collaborative teamwork and adaptability, ensuring seamless operations during changing circumstances.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Representative
CareNow Urgent Care
08.2024 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
Teacher
KinderCare Learning Center
10.2023 - 08.2024
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Dispatch Specialist
PennyMac Loan Services
02.2021 - 07.2023
- Maintained detailed records of call logs, incident reports, and dispatcher actions to support ongoing analysis and improvement efforts.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
- Answered phone calls and responded to customer emails.
Preschool Teacher
Usa Planet Kids
08.2020 - 02.2021
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
Promotional Sales Specialist
Kellogg Garden Products
05.2019 - 08.2019
- Exceeded quarterly sales targets consistently through diligent prospecting efforts and efficient pipeline management.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Greeted customers warmly and pleasantly answered inquiries.
- Initiated collaborative partnerships with complementary businesses to create mutually beneficial promotional opportunities.
Content Review Analyst
Genpact
01.2017 - 12.2018
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Suggested improvements to content to enhance quality and accuracy.
- Streamlined content review processes, resulting in increased efficiency and accuracy of reviews.
POS Hardware Technician/ PC Deployment Technician
Field Nation
08.2017 - 12.2017
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Collaborated with other departments to identify and solve software issues.
- Enhanced system performance by conducting thorough hardware diagnostics and implementing necessary upgrades.
- Implemented and maintained software solutions according to customer requirements.
Certified Nursing Assistant
Meadow Lake Senior Living
01.2017 - 07.2017
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Certified Nursing Assistant
Oakbrook Health & Rehab
03.2016 - 08.2016
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
Certificate - Nursing Assistance
Nurse's Aide Academy
09.2010
High School Diploma -
Cedar Hill High School
06.2010
Skills
- Serving Diverse Communities
- Classroom Technology
- Group Instruction
- Student Engagement
- Case Management
- Condition Monitoring
- Activity Planning
- Inpatient Care
- Healthcare ethics
- Patient Care Quality
- Customer service
- Privacy and confidentiality
- Insurance verification
- Medical terminology
- Payment collection
- Patient confidentiality
- Eligibility determination
- Appointment scheduling
- Data entry
- Office administration
- HIPAA compliance
- Medical coding
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Patient Representative
CareNow Urgent Care
08.2024 - Current
Teacher
KinderCare Learning Center
10.2023 - 08.2024
Dispatch Specialist
PennyMac Loan Services
02.2021 - 07.2023
Preschool Teacher
Usa Planet Kids
08.2020 - 02.2021
Promotional Sales Specialist
Kellogg Garden Products
05.2019 - 08.2019
POS Hardware Technician/ PC Deployment Technician
Field Nation
08.2017 - 12.2017
Content Review Analyst
Genpact
01.2017 - 12.2018
Certified Nursing Assistant
Meadow Lake Senior Living
01.2017 - 07.2017
Certified Nursing Assistant
Oakbrook Health & Rehab
03.2016 - 08.2016
High School Diploma -
Cedar Hill High School
Certificate - Nursing Assistance
Nurse's Aide Academy
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