ANISSA SANTIAGO
LOUISVILLE,KY
Summary
Dedicated Executive Assistant with a strong work ethic. Extensive background, including skillful research, composition, editing, proofreading, event coordination, travel planning and expense reimbursements. Added experience in Payroll, Benefits, Accounting and Contract Management.
Overview
27
27
years of professional experience
Work History
Project Management & Engineering Administrator
Fortna
Mt Washington, KY
01.2022 - Current
- Responsible for end of project deliverables
- Manage department purchase orders & invoices
- Provide administrative support to Project Management & Engineering
- Arrange travel, car, & hotel reservations (Concur/EHI)
- Organize and manage complex calendars, appointments, meetings, and travel arrangements
- Event coordination
- Assist in developing policies and procedures
- Compose emails and other written correspondence
- Responsible for monthly project status and budget meetings
- Manage promotional materials
- Onboard new employees
Office Manager
Mullins Electric, Inc.
01.2019 - 01.2021
- Coordinated human resources functions encompassing hiring, onboarding, personnel records, and group medical insurance plans
- Generated new office procedure guidelines by moving into a paperless environment improving efficiencies by 40%
- Conducted accounting responsibilities for customers, deposit receipts and monitor customer payment history to identify and reconcile irregularities
- Strategized, composed and integrated all social media platforms
- Served as point of contact for resolution of construction permits
- Hosted video conferences via WebEx, Zoom, GoToMeeting and Skype
- Wrote company article for Spencer County Living magazine
- Compiled company website
- Slashed marketing spend in half within the first year of hire
Administrative Assistant
MacLean Fogg
01.2017 - 01.2018
- Managed heavy calendars, travel schedules and business need for the senior leadership team
- Organized and facilitated on and off-site events for attendees varying from 50-300 employees
- Managed and reconciled multiple travel executive expense reports via Concur
- Maintained responsibility for visa renewals and business contingencies
- Coordinated companywide communications
- Schedule interviews, set up drug testing, conduct new hire on-boarding
- Multiple creative projects (cup, pictures, mats)
Executive Assistant
Brightstar, US
01.2011 - 01.2017
- Human Resources Liaison that facilitated new hire, on-boarding training classes (Produced New Hire Training)
- Negotiated favorable terms and pricing agreements with resorts, caterers, vendors, and other providers for special events (saving at least $40k annually)
- Booked extensive international and domestic travel arrangements in Concur (Administrator)
- Maintained shifting calendar requisites and seamless operations
Executive Assistant
TD Mobility / Brightstar Company
01.2011 - 01.2013
- Provided direct support to the CEO and VP of Sales
- Managed calendars, meetings, and complex travel
- Filed expenses in Concur
- Special projects
01.2009 - 01.2011
HR Representative/Executive Assistant
JDM Infrastructure
01.2008 - 01.2009
- Managed operations of Payroll, Benefits and Human Resources Department
- Coordinated Health, Dental, 401(k), Workers' Compensation, Life Insurance, Short-term Disability and AD&D
- Supervised Office Staff (Receptionist)
- Facilitated multiple audits providing confidential data to state authorities
- Organized ongoing compensation and benefits training programs
- Processed employee vacation requests and unemployment benefit appeals
- Maintained personnel files
- Provided transitional support during merger
Executive Assistant
CDW CORPORATION
Vernon Hills, IL
01.1997 - 01.2008
- Assisted Directors and Managers with top 50 client customer issues
- Coordinated appointments, travel and offsite events
- Implemented diversity - communications, policies and objectives
- Senior Sales Management Assistant
- Organized schedules and maintained calendars for sales management
- Coordinated travel and monitored expense reports for sales teams
- Processed incoming calls and provided customer service
- Customer Service Supervisor (6 employees)
- Managed (6) employees - dealing with CDW’s top 100 customers
- Handled all escalated calls to upper management – calls were resolved and did not leave my desk until the customer was taken care of
- Worked with Directors and Managers
- Customer Service
- Assigned to a team that took a 16-minute sales process down to 6 minutes
- Handled customer service calls for multiple carriers
- Completed 40+ customer service requests per shift
- Consistent metrics indicting superior customer service satisfaction
Skills
- Scheduling and Planning
- Innovation and Creativity
- Customer Relations
- Scheduling Coordination
- Time Management Abilities
- Effective Communication
- Interpersonal Skills
- Professionalism
- Problem-Solving
- Multitasking
- Training and Mentoring
- Teamwork and Collaboration
- Project Coordination
Websites
Timeline
Project Management & Engineering Administrator
Fortna
01.2022 - Current
Office Manager
Mullins Electric, Inc.
01.2019 - 01.2021
Administrative Assistant
MacLean Fogg
01.2017 - 01.2018
Executive Assistant
Brightstar, US
01.2011 - 01.2017
Executive Assistant
TD Mobility / Brightstar Company
01.2011 - 01.2013
01.2009 - 01.2011
HR Representative/Executive Assistant
JDM Infrastructure
01.2008 - 01.2009
Executive Assistant
CDW CORPORATION
01.1997 - 01.2008