Anissa Segovia
Kyle
Summary
Project manager II with extensive experience at Bcomm Constructors, specializing in risk assessment and stakeholder communication. Implemented change management initiatives resulting in a 20% increase in productivity. Skilled in leading cross-functional teams and enhancing process improvements for timely project delivery and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager II
BComm Constructors
Creedmoor
02.2025 - Current
- Established clear expectations and due dates for deliverables across internal teams.
- Tracked project progress, reporting results to stakeholders for enhanced transparency.
- Facilitated meetings to discuss milestones, brainstorm solutions, and manage task assignments.
- Identified potential risks, developing strategies for effective mitigation.
- Implemented change management initiatives that significantly boosted productivity levels.
- Created processes for each department in BComm AUS market, addressing identified gaps.
- Developed successful processes adopted by two additional markets.
- Managed RFI submissions while coordinating communication with internal and external stakeholders.
Assistant Project Manager
BComm Constructors
Creedmoor
04.2024 - 02.2025
- Facilitated communication between team members to ensure clarity on tasks and objectives.
- Managed change requests from stakeholders throughout the duration of the project.
- Organized meetings with clients to discuss their requirements and expectations regarding the project outcome.
- Collaborated with stakeholders to ensure timely delivery of projects, while meeting quality standards.
- Identified areas for process improvement opportunities within the project lifecycle framework.
- Documented details during planning meetings to reference throughout project journey.
Project Coordinator Supervisor
Motive Infrastructure Solutions
Austin
06.2023 - 04.2024
- Coordinated end-to-end processes for ISP and OSP markets across all PCs in respective areas.
- Monitored project tasks and milestones to ensure timely completion across multiple departments.
- Compiled relevant deliverables daily for invoice submission and validation.
- Managed external invoicing in compliance with Google standards and Ariba processing guidelines.
- Facilitated RFI submissions while coordinating with stakeholders to gather necessary documentation.
- Maintained compliance with project requirements through effective redline facilitation and acceptance folder management.
- Resolved Conex ticket issues by delivering prompt solutions to customer inquiries.
- Generated weekly, monthly, and quarterly reports summarizing key performance indicators.
Service Coordinator
ABA Heating and Cooling
Austin
08.2022 - 06.2023
- Negotiated contracts for maintenance plans and installations, ensuring compliance with company policies.
- Maintained accurate records of logistics operations, including invoices and shipping documents.
- Coordinated service schedules for HVAC technicians and customers to optimize efficiency.
- Resolved customer inquiries and service-related issues promptly, enhancing satisfaction.
- Facilitated communication between clients and technical staff for clear service expectations.
- Assisted in training new staff on operational procedures and systems for consistent performance.
- Followed up with technicians and managers to provide status updates on service requests.
- Documented customer interactions and service history to support operational improvements.
Service Coordinator
Ledcor
Austin
12.2020 - 01.2022
- Coordinated vendor relations to ensure compliance with contract terms and regulations.
- Established and nurtured relationships with internal and external stakeholders, including vendors, business units, and finance.
- Ensured availability of necessary tools and parts to assist technicians effectively.
- Facilitated communication between customers and technical staff for efficient troubleshooting.
- Organized training sessions for new hires on company procedures and systems.
- Managed technician schedules and outages for 24-hour operational coverage.
- Submitted daily reports on outages, repairs, temporary placements, and reschedules.
- Implemented process improvements to optimize service delivery efficiency.
Fraud Case Manager
Experian
Austin
12.2015 - 07.2020
- Initially Customer support, Promoted to Support Supervisor after 7 months, then promoted to Case Manager after a year and 2 months.
- Prepared detailed reports on fraud incidents, including findings and recommendations for compliance.
- Collaborated with cross-functional teams, including law enforcement and compliance departments, to coordinate investigations.
- Managed client cases by assessing needs and coordinating appropriate services.
- Facilitated communication between clients and service providers for efficient support.
- Provided training to new case managers on best practices and procedures.
- Documented case notes accurately, adhering to company policies and regulations.
Education
High School Diploma -
Slaton High
Slaton, TXSkills
- Project management
- Risk assessment
- Reporting and documentation
- Planning and scheduling
- Process improvement
- Stakeholder communication
- Technical proficiency
- Analytical thinking
- Problem solving
- Communication and collaboration
- Team collaboration
- Cross-functional coordination
- Leadership skills
Certification
• Notary Public Commission - 2023
• Project Management for Beginners - 2023
• Project Management for Beginners - 2023
Timeline
Project Manager II
BComm Constructors
02.2025 - Current
Assistant Project Manager
BComm Constructors
04.2024 - 02.2025
Project Coordinator Supervisor
Motive Infrastructure Solutions
06.2023 - 04.2024
Service Coordinator
ABA Heating and Cooling
08.2022 - 06.2023
Service Coordinator
Ledcor
12.2020 - 01.2022
Fraud Case Manager
Experian
12.2015 - 07.2020
High School Diploma -
Slaton High