Anissa Silveira
Modesto,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Program Guide
Pacific Quest
12.2022 - 12.2023
- Responsible for the direct supervision, safety, health, and wellbeing of the residents while implementing the program curriculum and facilitating therapeutic weekly treatment plans.
- Hold the schedule for the shift and ensure completion of daily tasks
- Collaborate with clinicians and field management to ensure completion of therapeutic objectives
- Delegate appropriate tasks to guide team members
Barista
Starbucks
09.2021 - 11.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Adventure Guide
Camp Jack Hazard
05.2016 - 09.2022
- Provided a safe, but challenging adventure-based education to build character and self-reliance in youth.
- Made backpacking fun to connect young people to the outdoors and foster environmental stewardship.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
Associate
In N Out
07.2020 - 09.2021
- Advanced from new hire to a level 4 by exceeding quality standards and performing tasks efficiently
- Excelled at providing timely, friendly customer service with a smile.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Banquet Server
Big Vic's BBQ
03.2018 - 04.2021
- Communicated with the banquet manager and bar staff to keep the banquet running on time
- Served appetizers, main courses and drinks to guests in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
No Degree - General Studies
Modesto Junior College
Modesto, CA05.2024
Diploma -
Fred C. Beyer High School
Modesto, CA05.2020
Skills
- Dependable and Responsible
- Active Listening
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Fast Learner
- Exceptional Customer Service
- Critical Thinking
- Computer Literacy
Certification
- Wilderness First Responder
Timeline
Lead Program Guide
Pacific Quest
12.2022 - 12.2023
Barista
Starbucks
09.2021 - 11.2022
Associate
In N Out
07.2020 - 09.2021
Banquet Server
Big Vic's BBQ
03.2018 - 04.2021
Adventure Guide
Camp Jack Hazard
05.2016 - 09.2022
No Degree - General Studies
Modesto Junior College
Diploma -
Fred C. Beyer High School
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