Anissa Thompson
Washington,PA
Summary
Great person with excellent customer service skills Customer-focused Care with over 30 years of experience working in customer service. Talented in successfully providing legendary service using integrity and knowledge. Organized, professional and quickly respond and resolve any complaints.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Independent Living Specialist
Voice's for Independence
Washington, PA
02.2024 - Current
- Assessed the needs of individuals with disabilities and their families to determine eligibility for services.
- Provided direct case management, advocacy, and support services to clients in order to promote independent living skills.
- Facilitated group activities designed to build community inclusion and self-advocacy skills.
- Developed individual service plans that identified goals and objectives for each client.
- Coordinated referrals to appropriate resources including housing, transportation, financial assistance programs.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Monitored progress of clients towards achieving their goals as outlined in their individual service plans.
- Participated in regular team meetings to discuss cases and develop strategies for providing effective services.
- Collaborated with other agencies or organizations involved in client care planning.
- Provided education regarding disability rights and self-advocacy techniques to clients and other professionals.
- Attended conferences related to Independent Living Services as needed.
- Developed relationships with local businesses to create employment opportunities for clients.
- Researched best practices related to Independent Living Services delivery methods.
- Actively participated in outreach efforts within the community to increase awareness about Independent Living Services programs offered through the agency.
- Documented patient status and reported changes in care needs.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Direct Care Professional
Tripl/ voices for independence
Washington , PA
04.2018 - Current
- I help people with disabilities to be able to live independently
- I assist with their daily activities such as cooking, cleaning, bathing, wound care, etc.
- Assisted clients in achieving personal goals by developing customized care plans based on individual needs.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Provided emotional support and encouragement to clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
- Monitored client behavior and documented any changes in condition or attitude.
- Transported clients to medical appointments and other activities as needed.
- Performed household tasks, such as light housekeeping, meal preparation, grocery shopping.
- Created a safe environment for all clients by enforcing policies related to safety procedures.
- Established positive relationships with clients through active listening and empathy.
- Helped clients stay happy and healthy by providing mental and emotional support.
Care Specialist
The Caring Mission
1 Hubbert Lane.
09.2023 - 02.2024
- Enhanced patient care by implementing individualized care plans and closely monitoring progress.
- Reduced patient anxiety by providing compassionate support and clear communication about treatment options.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for optimal patient outcomes.
- Provided high-quality personal care services, ensuring patients'' comfort and dignity were maintained at all times.
- Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
- Offered emotional support during difficult times by providing a safe environment for open communication.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Cleaning Crew
Central Maintenance
05.2017 - 10.2019
- General office cleaning
Housekeeping Lead / Room inspector- assistant housekeeping supervisor
SpringHill Suites by Marriott
Washington , PA
11.2014 - 12.2016
- Cleaned rooms and laundry and facilities
- Supervised housekeepers
- Inspected rooms
- Etc.
- Performed daily inspections of all assigned areas to ensure cleanliness and safety standards were met.
- Maintained inventory of cleaning supplies, equipment, and linens for housekeeping staff.
- Monitored the performance of staff members and provided feedback on their work.
- Assisted in training new housekeepers in proper use of chemicals, cleaning techniques, and safety procedures.
- Supervised staff during shifts to ensure that tasks were completed efficiently and on time.
- Provided direction to team members regarding job expectations, duties, and responsibilities.
- Implemented quality control measures to ensure a consistently high level of service was maintained throughout the hotel.
- Developed standard operating procedures for housekeeping operations.
- Resolved customer complaints promptly and professionally while ensuring guest satisfaction goals were achieved.
- Conducted regular meetings with housekeeping staff to discuss changes or updates in policies or procedures.
- Worked closely with other departments such as maintenance, engineering, front office., to coordinate services needed for guests.
- Participated in recruitment activities such as interviewing potential candidates.
- Coordinated special requests from guests including extra towels or bedding items.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Cashier
Washington Shop n save
11.2012 - 08.2013
- Running cash register and assisting customers throughout the store
Credit Customer Service
outsourcing solutions inc
12.2000 - 04.2002
- Assisting customers with their electric bills, meter readings, extending accounts, payment arrangements, reconnecting services.
- Verified accuracy of customer information in order to ensure proper account management.
- Educated customers about their rights with regard to billing disputes and fraud protection services.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Developed strategies for improving customer satisfaction ratings and reducing overall call times.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Cashier/Customer Service/cash office
Washington shop n save
08.1993 - 01.2000
- Running register, lottery, western union, bill payments, dry cleaning, cashing checks, supervision of cashiers, bank deposits, balancing registers, register pickups, answered phones, store charges, selling cigarettes, etc
- Experienced with various types of money counting machinery.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Built and maintained productive relationships with employees.
Education
B.A. - ASL and Deaf studies
Tennessee Temple University
Chattanooga, TN01.2017
Culinary Arts - Culinary Arts
Army Logistics University
Fort Lee, VA08.1996
general -
Trinity high school
Washington, PA01.1995
Skills
- Janitorial
- American Sign Language
- Commercial Cleaning
- Laundry
- Home care
- Caregiving
- Military Experience
- Cashiering
- English
- Meal Preparation
- Medication Administration
- Residential Cleaning
- Autism Experience
- Senior Care
- Vital Signs
- Nursing
- Developmental Disabilities Experience
- Special Education
- Cooking
- Teaching
- Special Needs
- Dementia Care
- Hoyer Lift
- Active Listening Skills
- Decision-making
- Goal setting
- Emotional intelligence
- Personal care assistance
- Physical assistance
- Attention to detail
- Organizational skills
- Time management
- Adaptability and flexibility
- Nutritional guidance
- Empathy and compassion
- Problem-solving abilities
- Medical terminology knowledge
- Healthcare systems understanding
- Life Skills Training
- Patient Advocacy
- Disability Support
Certification
- Driver's License
- First Aid Certification
- Licensed Black Jack Dealer (2017)
Timeline
Independent Living Specialist
Voice's for Independence
02.2024 - Current
Care Specialist
The Caring Mission
09.2023 - 02.2024
Direct Care Professional
Tripl/ voices for independence
04.2018 - Current
Cleaning Crew
Central Maintenance
05.2017 - 10.2019
Housekeeping Lead / Room inspector- assistant housekeeping supervisor
SpringHill Suites by Marriott
11.2014 - 12.2016
Cashier
Washington Shop n save
11.2012 - 08.2013
Credit Customer Service
outsourcing solutions inc
12.2000 - 04.2002
Cashier/Customer Service/cash office
Washington shop n save
08.1993 - 01.2000
B.A. - ASL and Deaf studies
Tennessee Temple University
Culinary Arts - Culinary Arts
Army Logistics University
general -
Trinity high school
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