HInna Ilyas
Brooklyn
Summary
Dedicated Administrative Assistant Manager with expertise in clerical and operational support, fostering collaborative environments. State-certified Nursing Assistant with extensive healthcare experience, skilled in empowering clients through personalized support and effective problem-solving. Recognized for exceptional communication and organizational skills, ensuring smooth operations and enhancing well-being of staff and clients.
Overview
12
12
years of professional experience
Work History
Independent Living Specialist
Staten Island of Independent Living
03.2025 - Current
- Enhanced client independence by developing personalized support plans and setting goals.
- Facilitated workshops and training sessions on independent living for diverse groups.
- Collaborated with community organizations to improve resource accessibility for clients.
- Created educational materials to raise awareness of independent living services.
- Implemented life skills training programs to support successful independent living transitions.
- Assisted clients with budgeting and financial planning for long-term stability.
CNA
Shoreview Senior Living
08.2022 - 12.2023
- Enhanced patient satisfaction by delivering compassionate and attentive care.
- Reduced patient stress through effective communication and active listening techniques.
- Promoted patient independence by assisting with daily living activities respectfully.
- Collaborated with healthcare teams to implement tailored care plans for patients.
- Responded promptly to call lights, ensuring timely attention to patient needs.
- Administered medications under RN supervision, maintaining strict safety protocol adherence.
Pharmacy Technician
Walgreens
11.2013 - 12.2019
- Establish and maintain patient profiles, including demographics, medications prescribed and medical history.
- Prepare and processed medical insurance claims authorizations averaging over 400 prescriptions daily.
- Train new employees in Pharmacy daily operations and HIPPA protocols for multiple locations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Administrative Assistant Manager
S & B Maintenance LLC
02.2017 - 11.2019
- Processed rental applications and listed newly released apartments daily.
- Coordinated meetings, confirmed appointments, and provided necessary directions.
- Prepared expense reports, purchase orders, and invoices for accounting activities.
- Oversaw scheduling and coordinated itineraries for clients and personnel.
- Resolved issues to improve management strategies and enhance business direction.
Education
Bachelor of Science - Health Sciences
York College of The City University of New York
Jamaica, NY06-2023
Associate of Science - Mental Health And Human Services
City University of New York; K.C.C.
Brooklyn, NY06.2020
Skills
- NextGen, Medics Elite, Meditech, Intercom Plus, EHR/EMR
- Infection Control
- Basic Life Support
- Medical Terminology
- Vital Signs Monitoring
- Time Management
- CPR Certification
- Documenting Behaviors
- Inventory management
- Payroll
- HIPPA and OSHA Medical certifications
- Microsoft Office
- Life skills training
- Individualized planning
- Community integration
- Self-advocacy support
- Budgeting assistance
- Transportation coordination
- Teamwork and collaboration
- Elder care
- Multitasking Abilities
- Mental health support
- Behavioral management
- Interpersonal skills
- Record keeping
- Healthcare education
Skills
- Proper labeling procedures
- Verifying orders
- Ordering and stocking medications
- Drug inventory control
- Insurance Verification
- Insurance billing
Languages
Punjabi
Native or Bilingual
Timeline
Independent Living Specialist
Staten Island of Independent Living
03.2025 - Current
CNA
Shoreview Senior Living
08.2022 - 12.2023
Administrative Assistant Manager
S & B Maintenance LLC
02.2017 - 11.2019
Pharmacy Technician
Walgreens
11.2013 - 12.2019
Associate of Science - Mental Health And Human Services
City University of New York; K.C.C.
Bachelor of Science - Health Sciences
York College of The City University of New York