ANISSA WAWAK
Elgin,OK
Summary
Customer service professional with extensive experience at Conduent Business Services recognized for improving customer satisfaction through effective communication and problem-solving skills. Proficient in medical terminology and data entry, consistently streamlining processes to enhance service delivery and strengthen client relationships. Dedicated to maintaining integrity and quality assurance in all interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent Business Services
10.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Implemented and developed customer service training processes.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Updated account information to maintain customer records.
Cashier
Sodexo
10.2022 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Security Officer
Securitas
05.2022 - 10.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier
Hop & Sack
12.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
PERSONAL CARE AIDE
Complete Home Service
08.2021 - 12.2021
- Improved client satisfaction by providing personalized care and attention to their specific needs.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Developed strong relationships with clients and families, resulting in trust and effective communication.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
SECURITY GUARD
Securitas
12.2018 - 08.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
CASHIER
Hop & Sack
12.2014 - 12.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Science - Health Information Management
DeVry University
Downers Grove, IL06.2027
Skills
- Data Collection
- Data Entry
- Quality Assurance Controls
- Insurance Verification
- Call center experience
- Medical terminology knowledge
- Healthcare industry understanding
- Medical billing knowledge
- Policy Adherence
- HIPAA Compliance
- EMR
- Medical Terminology
- Patient Registration
- Information Collection
- EHR Updating
- Remote Office Availability
- Problem-solving
- Effective communication
- Teamwork skills
- Understanding customer needs
- Typing proficiency
- Analytical skills
- Critical thinking
- Active listening
- Responsible and reliable
- Honesty and integrity
Accomplishments
- Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure patient satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned high marks for customer satisfaction
- Documented and resolved prescription issues which led to positive results.
- Resolved issues with patients scheduling virtual appointments.
Certification
- HIPAA Training - 2025
- Medical Billing and Coding with Honors - 2024
Affiliations
- Read
- Take my granddaughter to the park
- Gardening
- Fish pond
Languages
English
Professional
Timeline
Customer Service Representative
Conduent Business Services
10.2023 - Current
Cashier
Sodexo
10.2022 - 08.2023
Security Officer
Securitas
05.2022 - 10.2022
Cashier
Hop & Sack
12.2021 - 05.2022
PERSONAL CARE AIDE
Complete Home Service
08.2021 - 12.2021
SECURITY GUARD
Securitas
12.2018 - 08.2021
CASHIER
Hop & Sack
12.2014 - 12.2018
Bachelor of Science - Health Information Management
DeVry University
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