Jayda Chavez
Floresville
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
Fraud Prevention Representative
Conduent Business Services
01.2025 - Current
- Served as a key point of contact for customers experiencing identity theft, guiding them through the necessary steps to report incidents and recover their stolen assets.
- Analyzed transaction patterns to identify potential fraud risks and mitigate losses.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
ID VERIFICATION
Conduent Business Services
01.2025 - Current
- Conducted thorough identity verification for clients to ensure the legitimacy of documents.
- Upheld confidentiality of sensitive applicant information, adhering to strict privacy policies throughout the entire verification process.
- Prevented potential fraud incidents through diligent review of identification documents and verification of customer data.
Service Advisor
Mac Haik Ford
01.2024 - 10.2024
- Assisted customers in service inquiries and appointment scheduling to enhance satisfaction.
- Coordinated vehicle inspections and maintenance recommendations for optimal performance.
- Communicated with technicians to relay customer concerns and ensure accurate repairs.
- Maintained detailed records of services performed and customer interactions for reference.
Retail Sales Consultant
Suncom Mobile
01.2023 - 01.2024
- Executed daily store operations, ensuring inventory accuracy and product availability.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
Education
High School -
Floresville High School
FloresvilleSkills
- Customer Service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
LANGUAGE
English Native
Spanish Fluent
Timeline
Fraud Prevention Representative
Conduent Business Services
01.2025 - Current
ID VERIFICATION
Conduent Business Services
01.2025 - Current
Service Advisor
Mac Haik Ford
01.2024 - 10.2024
Retail Sales Consultant
Suncom Mobile
01.2023 - 01.2024
High School -
Floresville High School