Ashlei Warner
MS
Summary
Experienced and dedicated individual with a strong background in delivering excellent customer service to diverse clients. Proven ability to quickly understand customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing in-depth product knowledge. Committed to improving processes to optimize customer service efficiency and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Prevention Representative
Regions Bank
09.2023 - Current
- Developed strategies to reduce the risk of fraud losses by identifying new methods of detecting fraudulent activity.
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies, resulting in a more secure financial environment for customers.
Customer Service Representative
Aston Carter
04.2023 - 09.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
AST Financial
10.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Market Research Interviewer
JWL Marketing
09.2020 - 01.2023
- Conducted phone interviews of political, social and consumer topics.
- Interpreted data collected from surveys, focus groups, interviews. to draw conclusions about consumer behavior.
- Developed survey questionnaires according to the objectives of the research project.
Childcare Worker
Redeemer Church PCA
09.2016 - 03.2020
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
Education
Cosmetology -
Delta Technical College
01.2022
High School Diploma -
Abeka Academy Homeschool Program
Pensacola Beach, FL01.2020
Skills
- Data collection
- Market research and analysis
- Customer Service
- Technical Support
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
Certification
Abeka
Cosmetology License, MS, 2023
Timeline
Fraud Prevention Representative
Regions Bank
09.2023 - Current
Customer Service Representative
Aston Carter
04.2023 - 09.2023
Customer Service Representative
AST Financial
10.2022 - 04.2023
Market Research Interviewer
JWL Marketing
09.2020 - 01.2023
Childcare Worker
Redeemer Church PCA
09.2016 - 03.2020
High School Diploma -
Abeka Academy Homeschool Program
Cosmetology -
Delta Technical College