Quantelia Gore
Whiteville,NC
Summary
Dedicated professional with strong communication and problem-solving skills in fraud prevention. Experienced in educating clients and optimizing workflows to enhance customer service and ensure quality assurance.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Representative
Truist Bank
Whiteville, North Carolina
2025.02 - 2026.05
- Monitored transactions for suspicious activity, preventing potential fraud losses.
- Assisted customers with fraud-related inquiries, ensuring prompt resolution and enhancing customer trust.
- Collaborated with team members to improve prevention protocols and procedures.
- Educated clients on best practices for safeguarding personal information.
- Reviewed account alerts to identify potential risks, escalating findings to mitigate fraud threats.
Operator
Victaulic
Leland, North Carolina
2025.06 - 2026.02
- Collaborated with colleagues to enhance workflow efficiency on assembly line.
- Adhered to safety protocols, contributing to a consistently safe work environment.
- Reported equipment issues promptly, minimizing potential downtime.
Production Worker
Atlantic Publishing
Tabor City, North Carolina
2020.01 - 2025.02
- Followed production schedules to achieve daily output goals, ensuring timely delivery of materials.
- Operated machinery to assemble printed materials, contributing to streamlined production flow.
- Maintained cleanliness and organization of production area to support safe and efficient operations.
Education
Associate of Arts -
Clinton Junior College
Rock Hill, SC2012-05
Skills
- Quality assurance
- Policy compliance
- Scheduling coordination
- Care coordination
- Workflow optimization
- Customer service
- Problem solving
- Effective communication
- Cross-functional teamwork
- Team collaboration
- Conflict resolution
- Time management
- Multitasking
- Patient education
Timeline
Operator
Victaulic
2025.06 - 2026.02
Fraud Prevention Representative
Truist Bank
2025.02 - 2026.05
Production Worker
Atlantic Publishing
2020.01 - 2025.02
Associate of Arts -
Clinton Junior College