Brittany Mendez
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.Also
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Fraud Prevention Representative
JP Morgan Chase
Chandler, Arizona
09.2022 - Current
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions.
- Investigated potential fraud cases, collected evidence, and reported findings to management.
- Verified customer information against existing records to detect discrepancies or inconsistencies.
- Responded quickly to customer inquiries regarding suspected fraud incidents.
Customer Service Rep./HR Benefit Rep.
UNFI/DCR
Phoenix
02.2021 - 11.2021
- Answer calls from Inbound and Outbound for Benefits and Pension and Payroll, 401k
- Multi-task using multiple screens and systems
- Data entry and notifying leads and managers of changes if updates were not correct of employees
- Excellent Customer service
- Worked Remote from home and handled many different issues on own
- Handled Heavy Call Flow
- Open cases to be escalated if termination dates were incorrect or needed to be corrected
- Answered Questions that were not in handbook, explained how to get W2 FORMS if worked present or previous years
- Used the work number and given Codes to access pay stubs and W2 forms
- Provided navigation of how to handle payroll direct deposit changes and checks being processed
- Supplied Insurance Company numbers to call to get new ID cards sent out.
Stower
Amazon
Phoenix
10.2020 - 01.2021
- Stowing merchandise from bins and carts to right sections of areas
- Heavy lifting and bending
- Keeping track of items placed in bins and quantity of items stowed away
- Breaking down boxes and throwing trash away
- Keeping audit updated using hand held devices.
Fraud Service Representative
Bank of America
01.2018 - 06.2020
- Responsible for monitoring credit and debit card accounts for fraudulent activities
- Facilitates a very positive member experience in order to achieve high levels of member satisfaction
- Advises cardholder of billing dispute procedures and completes necessary steps to initiate account transactions.
Fraud Specialist
Discover Financial Services
Phoenix
01.2019 - 01.2020
- Handle multiple cases investigating back office work, outbound calls and sending out new cards helping customers with excellent customer service and working with multiple screens.
Cash Wrap Lead
Victoria's Secret & PINK
07.2013 - 04.2015
- Assigned employees to specific duties to best meet the needs of the store
- Examined merchandise to verify that it was correctly priced and displayed
- Instructed staff on appropriately handling difficult and complicated sales along with achieving sale goals/monthly quotas.
Assistant Manager
Claire's
02.2012 - 07.2013
- Promoted from Team Leader to Assistant Manager within 2 months
- Scheduled and led weekly store meetings for all employees
- Planned budgets and authorized payments and merchandise returns
- Completed profit and loss performance reports
- Interviewed job candidates and made staffing decisions.
Education
Certificate of Hair -
Empire Beauty School
01.2015
High School Diploma -
Independence High School
01.2010
Skills
- PROFESSIONAL SALES
- SALES ASSOCIATE
- CUSTOMER SERVICE
- EXCEL
- WORD
- Call Center
- Customer Care
- Customer Support
- Customer service skills for more than 6 years
- Staff training and development
- Microsoft Windows, Word and Excel proficient
- Able to handle multiple tasks and prioritize responsibilities in an effective and timely manner
- Effective Communication
- Dispute Resolution
- Telephone and email etiquette
- Organization and Time Management
- Multitasking
- Investigation documentation
- Proficient in [Software]
- Fraud patterns
Summary
An experienced Professional Sales Associate Fraud Investigator customer service representative with expertise in the following areas
Timeline
Fraud Prevention Representative
JP Morgan Chase
09.2022 - Current
Customer Service Rep./HR Benefit Rep.
UNFI/DCR
02.2021 - 11.2021
Stower
Amazon
10.2020 - 01.2021
Fraud Specialist
Discover Financial Services
01.2019 - 01.2020
Fraud Service Representative
Bank of America
01.2018 - 06.2020
Cash Wrap Lead
Victoria's Secret & PINK
07.2013 - 04.2015
Assistant Manager
Claire's
02.2012 - 07.2013
Certificate of Hair -
Empire Beauty School
High School Diploma -
Independence High School