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ANISSIA BOWIE
Office Pride Commercial Cleaning Services
ALPHARETTA,UNITED STATES
8
years of professional experience
Engaging professional skilled in building meaningful connections and fostering team collaboration. Highly organized and quick to learn, effectively managing tasks to align with team and organizational goals. Consistently meets deadlines while making a positive impact in both professional and community settings.
Work History
Medical Receptionist
9 Months- Serve as the first point of contact for patients, providing exceptional customer service and creating a welcoming, professional environment.
- Managed patient check-in by verifying demographic and insurance information, ensuring completion of required registration and consent forms, and uploading them into electronic medical record (EMR).
- Coordinated patient check-out by collecting outstanding balances, processing payments for cosmetic procedures and surgeries, and scheduling follow-up appointments to enhance patient experience.
- Verify insurance eligibility, payer information, and policy types to support accurate billing and minimize claim denials.
- Receive and coordinate patient referrals to ensure timely scheduling with the appropriate provider.
- Process incoming and outgoing medical records requests while maintaining HIPAA compliance and patient confidentiality.
- Prepare and release laboratory specimens for testing while maintaining accurate documentation and compliance with office procedures.
- Maintain organized patient records and support efficient office workflows through exceptional attention to detail.
- Open and close the office by preparing the reception area, maintaining a clean and welcoming waiting room, and securing the office at the end of each day.
- Collaborated with providers, clinical staff, and laboratories to streamline office operations and ensure continuity of care for patients.
ASSISTANT
2 Years- Ensured compliance with safety and cleaning standards to uphold a safe working environment.
- Performed routine cleaning, dusting, mopping, and disinfecting to support operational hygiene and safety.
- Maintained cleanliness and sanitation in commercial facilities to enhance health and safety standards.
GROCERY PICK UP LEAD
5 Months- Led grocery pick operations to maintain product quality and accurate orders for pickup customers.
- Trained and supported team members, enhancing morale and decreasing errors in order fulfillment.
- Monitored order accuracy and timeliness, achieving measurable increases in customer satisfaction scores.
- Implemented a system to return unclaimed orders to shelves, increasing in-store availability.
- Analyzed customer feedback and sales trends to adjust product selection, resulting in higher inventory turnover and stronger customer retention.
MANAGER ON DUTY (MOD)
11 Months- Managed front-end operations to maintain store readiness and positive customer flow during shifts.
- Oversaw daily operations to ensure store readiness, resulting in improved customer satisfaction and efficient service delivery.
- Addressed customer escalations to restore satisfaction and foster repeat business.
- Coached team members on duties and cross-trained staff to improve shift coverage and task completion.
- Directed unloading and inventory documentation to ensure accurate stock placement and faster restocking.
- Executed regular inventory assessments to optimize stock levels and minimize waste.
- Developed training program for new employees to improve onboarding experience and increase team productivity.
ASST. FOOD STAFF MANAGER
2 Years 4 Months- Managed cleaning of kitchen equipment and chemicals following safety procedures to reduce contamination risk.
- Promoted adherence to cleaning protocols for kitchen equipment to ensure compliance with health standards. for kitchen equipment, ensuring compliance with health standards and enhancing operational efficiency.
- Cleans countertops and touchpoints to support hygiene standards and lower contamination risk.
- Maintains cleanliness across facility by performing trash removal and surface cleaning on scheduled rounds.
- Mops and sweeps high-traffic areas to maintain safe, slip-resistant floors and reduce incident risk.
- Performs dusting and polishing tasks to improve workplace appearance and reduce allergen buildup.
- Organized front-of-house and freezer inventory to enhance stock rotation and minimize spoilage.
- Streamlined food storage layout to speed order fulfillment and produce measurable efficiency improvements.
- Trained staff on proper chemical handling and storage to ensure regulatory compliance.
- Analyzed customer feedback to refine menu offerings, leading to increased customer satisfaction and repeat business.
Education
High School Diploma
Skills
Patient registration
Appointment scheduling
Electronic records
Document handling
HIPAA compliance
Billing support
Customer Service
Record processing
Workflow optimization
Detail-oriented documentation
Efficient scheduling
Time management
Reception management
Appointment management
Issue resolution
Patient relations
Analytical decision-making
Communication
Customer Service
Patient registration
Claims processing
HIPAA compliance
Timeline
Medical Receptionist
metroderm
12.2025 - CurrentRead More
ASSISTANT
Office Pride Commercial Cleaning Services
09.2024 - CurrentRead More
GROCERY PICK UP LEAD
Kroger
08.2023 - 01.2024Read More
MANAGER ON DUTY (MOD)
Kroger
09.2022 - 08.2023Read More
ASST. FOOD STAFF MANAGER
Speedway
06.2018 - 10.2020Read More
South Forsyth High School
High School Diploma
Read More