Theresa Washington
Locust Dale,VA
Summary
Seasoned healthcare professional with over 20 years in medical administration and patient care. Expertise includes managing front-office operations, maintaining accurate medical records, and coordinating appointments. Proficient in dermatology, medical assisting, insurance and billing processes, and EMR systems. Demonstrates strong commitment to patient confidentiality and excels in fast-paced environments.
Overview
21
21
years of post-secondary education
22
22
years of professional experience
Work History
Medical Receptionist
Renewal Dermatology
Manassas, Virginia
07.2016 - Current
- Managed appointment schedules using electronic health record systems effectively.
- Checked patients in and out for appointments and collected co-payments.
- Collected patient information and verified insurance details accurately.
- Handled incoming calls, addressing inquiries with professionalism and care.
- Greeted patients warmly and guided them through check-in procedures.
- Processed patient payments and maintained accurate billing records promptly.
- Ensured a clean and welcoming reception area for all visitors consistently.
- Coordinated communication between dermatologists and patients efficiently.
- Assisted in managing electronic files, maintaining confidentiality of patient records.
Medical Administrative Assistant/Clinical Medical Assistant
Randolph Stark, MD
Manassas, Virginia
06.2004 - 07.2016
- Managed patient scheduling and appointment confirmations for a busy medical practice.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Managed physician calendar, scheduling patient appointments and procedures.
- Coordinated insurance verification and pre-authorization processes for patient procedures.
- Confirmed patient information, collected copays and verified insurance.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Assisted with patient inquiries, providing information about services and office policies.
- Answered phones, scheduled appointments, and provided general information to callers.
- Maintained a filing system for patient records and physician orders.
- Updated patient accounts and information daily.
- Processed medical billing and coding for insurance claims efficiently and accurately.
- Collaborated with medical staff to streamline office workflows and improve communication.
- Supported daily operations by ordering office supplies and managing inventory levels.
- Led patients to exam rooms, answered general questions and prepared patients for the physician by explaining the process.
Education
Medical Assistant Certification -
Applied Career Training
Manassas, Virginia 01.2003 - 09.2023
Osbourn High School
Manassas, VirginiaSkills
- Electronic health records
- EMR EHR
- Patient scheduling
- Appointment scheduling
- Insurance verification
- Referral verification
- Insurance claims
- Medical billing and coding
- Co-payment collection
- Payment collection
- Patient registration
- Patient reception management
- Healthcare administration
- Medical office procedures
- HIPAA compliance
- Compliance adherence
- Data entry
- Office administration
- Customer service
- Telephone etiquette
- Patient callbacks
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Patient registration
- Medical terminology understanding
Timeline
Medical Receptionist
Renewal Dermatology
07.2016 - Current
Medical Administrative Assistant/Clinical Medical Assistant
Randolph Stark, MD
06.2004 - 07.2016
Medical Assistant Certification -
Applied Career Training
01.2003 - 09.2023
Osbourn High School