Tekeshea Weir
Tuscaloosa,AL
Summary
Detail-oriented Medical Receptionist skilled in efficiently managing patient check-ins, updating records, and scheduling appointments. Experienced with Microsoft Office Suite and EMR/EHR systems. Demonstrates strong telephone etiquette and customer service, ensuring compliance with HIPAA regulations and maintaining confidentiality.
Overview
19
19
years of professional experience
Work History
MEDICAL RECEPTIONIST
University of Alabama Medical Center
Tuscaloosa, USA
11.2012 - Current
- Greeted patients upon arrival, fostering a welcoming and professional environment. immediately upon arrival, providing excellent customer service.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Handled payment transactions efficiently for cash, checks, and credit cards. for cash, checks, and credit and debit cards.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Coordinated appointment scheduling and calendar management to optimize patient flow.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Applied medical terminology knowledge to enhance communication and accuracy in tasks.
- Provided excellent customer service to all patients, staff members, and visitors.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Organized paperwork for medical records accurately and efficiently.
- Supported the front office team with various administrative tasks.
- Balanced and posted payments to accounts and verified patient eligibility for services.
- Ensured compliance with organizational policies and procedures related to patient care.
- Responded to emergencies, helping patients in distress and identifying support resources.
- Utilized effective problem solving skills to resolve any conflicts that may arise.
- Processed incoming and outgoing correspondence in accordance with established procedures.
- Entered data into electronic health record system accurately and timely.
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
- Received and routed messages and documents, such as laboratory results, to appropriate staff.
CLERICAL SUPPORT SPECIALIST
Mississippi Department of Human Services
Columbus, USA
03.2010 - 11.2012
- Updated contact lists regularly ensuring accuracy of information provided.
- Coordinated internal and external mailings, ensuring timely delivery and communication across the organization.
- Coordinated mailings both internally and externally on behalf of the organization.
- Researched information from diverse sources.
- Cultivated strong customer service skills through effective phone support and receptionist duties, enhancing overall client satisfaction.
- Scanned documents for electronic storage in accordance with established protocols.
- Researched information from a variety of sources when necessary.
- Maintained high level of confidentiality while working with complex or sensitive issues.
- Organized files by sorting information alphabetically or numerically according to established procedures.
- Verified accuracy of data entered into system prior to submission.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
- Developed excellent customer service skills through phone support and receptionist duties.
- Resolved customer complaints and concerns, fostering positive relationships and trust with clients.
MEDICAL ASSISTANT/RECEPTIONIST
Podiatry Specialists
Tuscaloosa, USA
02.2008 - 03.2010
- Greeted patients immediately upon arrival, providing excellent customer service.
- Scheduled patient appointments and maintained electronic medical records.
- Managed front desk operations including filing, sorting mail, faxing documents.
- Provided support to physicians during patient exams or procedures.
- Processed payment transactions for cash, checks, credit, and debit cards, ensuring accurate financial records.
- Responded promptly to messages left by patients or their families.
- Welcomed patients upon arrival, ensuring a positive first impression. immediately upon arrival, providing excellent customer service.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Ensured all HIPAA regulations were followed when dealing with confidential information.
- Processed payment transactions for cash, checks, and credit and debit cards.
- Recorded patient and insurance payments, maintaining accurate financial records.
- Assisted with coding of medical forms for billing purposes.
- Maintained accurate inventory of office supplies, ordering additional items to support operational needs.
- Assisted with administrative tasks, including typing correspondence and data entry, to streamline office operations.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Used basic knowledge of medical terminology in daily office tasks.
Education
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL BILLING AND CODING
Colorado Technical University
Colorado Springs, COSkills
- Patient Registration
- Appointment Scheduling
- Patient Scheduling
- Patient check-in
- Insurance Verification
- Payment Collection
- Medical Billing
- Medical Office Procedures
- Electronic Health Records
- Electronic Medical Records
- HIPAA Compliance
- Medical Terminology
- Front Desk Operations
- Office Administration
- Appointment coordination
- Regulatory compliance
- Telephone Etiquette
- Microsoft Office
- Medical Charting
- Insurance verification
- Electronic health records
- Appointment scheduling
- Medical terminology
- Regulatory compliance
Timeline
MEDICAL RECEPTIONIST
University of Alabama Medical Center
11.2012 - Current
CLERICAL SUPPORT SPECIALIST
Mississippi Department of Human Services
03.2010 - 11.2012
MEDICAL ASSISTANT/RECEPTIONIST
Podiatry Specialists
02.2008 - 03.2010
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL BILLING AND CODING
Colorado Technical University