Jhoeliz Cruz
The Bronx,NY
Summary
Detail-oriented administrative professional skilled in reception and clerical tasks, managing busy office environments with a steady flow of patients and assignments. Excels in task completion while promoting teamwork and effective communication. Adapts to changing priorities to support smooth operations and deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
The Dermatology Specialist
New York, NY
11.2025 - Current
- Coordinated appointment bookings
- Coordinated lunch meetings with medical representatives
- Maintained accurate patient records and updated electronic health systems.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Dispatched internal communications (billing doctors, medical assistants, etc.).
- Efficiently managed patient check-ins to enhance workflow efficiency. Accurately collected copays, contributing to financial accountability. Reviewed and verified insurance policies to confirm coverage. Processed prior authorizations, ensuring timely access to necessary treatments.
Administrator
Rapid Reliable Testing LLC
New York
03.2023 - 05.2025
- Facilitated daily office and shelter operations, contributing to seamless administrative workflows.
- Maintained accurate records, reports, and resident documentation to support compliance and coordination.
- Managed ID issuance, check-ins, and scheduling, upholding data accuracy and confidentiality.
- Coordinated space planning, correspondence, and logistics to enhance operational efficiency.
Receptionist
LivUnLTD
New York
06.2022 - 04.2023
- Served as the first point of contact for clients and guests, managing phones, emails, and scheduling.
- Coordinated appointments and maintained front desk systems to ensure seamless communication between staff and clients.
- Managed and renewed memberships, processed forms, and supported office correspondence.
- Handled daily reporting and administrative support tasks to improve efficiency.
Office Manager / Cashier
Smart Park LGA
New York
06.2019 - 01.2020
- Managed office operations for a high-volume parking service, including scheduling and dispatch coordination.
- Handled customer payments and records.
- Improved customer satisfaction through efficient service, organization, and clear communication
- Organized key inventory and maintained alignment with corresponding vehicles.
Education
High School Diploma -
Dr. Derrick Griffith CUNY Preparatory School
New York01.2019
Skills
- Customer relationship management
- Electronic health records
- Appointment coordination
- Data entry proficiency
- Electronic health records
- Microsoft Office proficiency
- Patient management software
- Customer service
- Bilingual: English & Spanish
Timeline
Medical Receptionist
The Dermatology Specialist
11.2025 - Current
Administrator
Rapid Reliable Testing LLC
03.2023 - 05.2025
Receptionist
LivUnLTD
06.2022 - 04.2023
Office Manager / Cashier
Smart Park LGA
06.2019 - 01.2020
High School Diploma -
Dr. Derrick Griffith CUNY Preparatory School