Jaelynn Herrin
Choctaw
Summary
Motivational Supervisor with 3+ years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled in performance and schedule management.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Nicole DeCamp, M.D.
Oklahoma City
08.2023 - Current
- Scheduled patient appointments and managed daily calendar for physician.
- Verified insurance information and processed patient registrations efficiently.
- Answered multi-line phone system and addressed patient inquiries promptly.
- Maintained organized medical records in compliance with privacy regulations.
- Coordinated patient referrals with specialists and ensured follow-up communications.
- Assisted patients with billing inquiries and payment processing procedures.
- Collaborated with medical staff to streamline office workflows effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
Police Officer Trainee
Moore Police Department
Moore
06.2023 - 07.2023
- Participated in training sessions on law enforcement protocols and procedures.
Loss Prevention Supervisor
Frontier City
Oklahoma City
03.2022 - 06.2023
- Monitored security systems to detect theft and loss incidents.
- Trained staff on loss prevention protocols and safety measures.
- Conducted regular audits of inventory to ensure accuracy and compliance.
- Collaborated with management to develop effective loss prevention strategies.
- Investigated suspicious activities and documented findings for reporting.
- Implemented theft deterrent measures throughout the facility.
- Assisted in managing safety programs to protect employees and guests.
- Reviewed incident reports to identify trends and areas for improvement.
- Performed periodic inspections to detect any signs of shoplifting or employee theft.
- Responded immediately to emergency situations involving safety issues or suspected criminal activity.
- Conducted investigations and interviewed witnesses to determine the cause of loss incidents.
- Monitored store operations to ensure compliance with Loss Prevention policies and procedures.
- Enforced company policies relating to the detection, investigation, and resolution of suspicious activity.
- Maintained security systems, including surveillance cameras, access control systems, and alarm systems.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Prepared security reports to document and log theft, accidents and safety violations.
- Investigated complaints and concerns to remedy unsafe situations.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
Park Services Supervisor
Six Flags Frontier City
Oklahoma City
03.2021 - 03.2022
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed scheduling and payroll for the team.
- Utilized active listening skills to quickly resolve problems.
- Trained staff on safety protocols and customer service best practices.
- Supervised daily operations of park services team at entertainment venue.
- Inspected park grounds and amenities for cleanliness and safety compliance.
Park Services Lead
Six Flags Frontier City
Oklahoma City
12.2020 - 03.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Admission Lead
Six Flags Frontier City
Oklahoma City
08.2020 - 12.2020
- Monitored team progress and enforced deadlines.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Member Service Associate
Young Men's Christian Association, YMCA
Midwest City
03.2020 - 08.2020
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Reviewed customer account information to determine current issues and potential solutions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Consulted with customers regarding needs and addressed concerns.
- Processed cash and check deposits every day.
Admission Team Member
Six Flags Frontier City
Oklahoma City
06.2019 - 08.2020
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Rotated through series of different stations based on team needs.
- Completed additional learning opportunities to advance knowledge and move into senior team member position.
Pharmacy Clerk
Lassiter Drugs
Del City
08.2018 - 03.2020
- Restocked shelves and prepared expired drugs for return.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
Education
High School Diploma -
Choctaw High School
Choctaw, OK05.2020
Oklahoma School For The Deaf
Oklahoma City, OKSkills
- File and data retrieval systems
- Event coordination
- Scheduling and calendar management
- CRM and office management software
- Report writing
- People skills
- Reliable and trustworthy
- Decision-making
- Relationship building
- CPR
- Friendly, positive attitude
- Planning
- Flexible
- Microsoft Office
- Analytical
- Organization
- Conflict resolution
- Patient scheduling
- Medical record management
- Insurance verification
- Office software proficiency
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Compassionate care
- Process improvement
- Compliance adherence
- Petty cash management
- Reminder calls
- Documentation
- Appointment scheduling
- Appointment management
- Office administration
- HIPAA compliance
- Microsoft office
- Medical terminology
- Medical office administration
- Point-of-sale system
- Front desk operations
- Paperwork coordination
- Insurance verifications
- Medical records management
- Patient callbacks
- Inventory oversight
- Medical office procedures
- Payment collection
- HIPAA guidelines
- Typing and filing
- Patient reception management
- Records maintenance
- Patient registration
- Telephone etiquette
- Appointment setting
- Co-payment collection
- Records management
Timeline
Medical Receptionist
Nicole DeCamp, M.D.
08.2023 - Current
Police Officer Trainee
Moore Police Department
06.2023 - 07.2023
Loss Prevention Supervisor
Frontier City
03.2022 - 06.2023
Park Services Supervisor
Six Flags Frontier City
03.2021 - 03.2022
Park Services Lead
Six Flags Frontier City
12.2020 - 03.2021
Admission Lead
Six Flags Frontier City
08.2020 - 12.2020
Member Service Associate
Young Men's Christian Association, YMCA
03.2020 - 08.2020
Admission Team Member
Six Flags Frontier City
06.2019 - 08.2020
Pharmacy Clerk
Lassiter Drugs
08.2018 - 03.2020
High School Diploma -
Choctaw High School
Oklahoma School For The Deaf