Analyzes, verifies, tracks, and reports employee schedules for accuracy; prepares software-based time utilization reports and reviews with team leaders to identify trends in staff scheduling and cost-saving opportunities
Develops schedules for nurses, aides, secretaries, and other patient care providers in a staffing software
Identifies daily cost-saving opportunities regarding payroll and utilization of overtime; inputs daily scheduling changes based on received requests for time off
Monitors clock-in/clock-out procedures, notifies management of absences and prepares and transmits information for payroll
Reviews overtime and signs off on payroll with management prior to submission deadline to Corporate Payroll
Prepares time utilization reports, monthly turnover and vacancy report, employee attendance reports, daily zone reports, and reports requested on demand
Partners with team leaders to ensure accuracy of position control and licenses/certifications
Participates in the orientation and in-service training of staffing department employees
Acts as a liaison between assigned departments and Human Resources/Corporate HR Payroll
Operates under general guidance, and work assignments are varied and require interpretation and independent decisions on the course of action
Performs other related duties as required.
Administrative Support Assistant
Northwell Health Physicians Partners
07.2021 - 06.2022
Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for patient visits
Assures confidentiality of patient information and medical records
Provides assistance to the clinician and patient; ensures preparedness of patients and processes
Answering telephones, taking messages, directing intercom pages; Scheduling/rescheduling appointments; Maintaining doctors'/office files, record keeping, patient medical record filing; verifying insurance, as needed, for successful billing and collecting co-payments
Collects and organizes supplies ensuring all work areas are restocked appropriately; reviews and restocks supplies and logs/records routinely as directed, and informs team leaders regarding expired emergency supplies; Keeps inventory and assists team leaders with ordering and purchasing of all necessary office supplies
Assists clinicians in all clinical observations/information by using relevant software
Enhances the patient experience, and is responsible to achieve patient satisfaction
Duties not mentioned but considered related or essential.
Customer Service Expediter
Bloomingdale's
02.2019 - 07.2021
Handled all customers' needs and requests as well as resolved their complaints
Maintained knowledge of current sales and promotions, and policies regarding payments and exchanges.
Flight Attendant
Qatar Airways
05.2014 - 01.2018
Administered first aid and medical assistance to passengers experiencing medical emergencies, directly relevant to emergency response and patient care in nursing
Attended workshops on customer service, conflict resolution, and safety procedures, enhancing skills in managing stressful situations and ensuring passenger safety
Maintained a friendly and positive attitude when dealing with distressed passengers, similar to providing emotional support to patients and their families in a healthcare setting
Ensured compliance with aviation safety regulations, demonstrating attention to detail and a strong understanding of regulatory compliance, crucial in healthcare environments.
Education
Baccalaureate of Science - Nursing
Empire State College (SUNY)
New York, NY
2025
Associate in Science - Nursing
Nassau Community College
Garden City, NY
05.2024
Bachelor of Science - Microbiology
University of Port Harcourt
Nigeria
10.2011
Skills
Patient assessment
Medication administration
Wound care
IV management
Vital sign monitoring
Patient education
Emergency response
Patient advocacy
Cultural competence
Clinical hours experience
Northshore University Hospital - Medical/Surgical
Plainview Hospital - Fundamentals of Nursing/Gerontology
Glen Cove Hospital - Fundamental of Nursing
Long Island Jewish Valley Stream Hospital - Medical/Surgical
Long Island Jewish Medical Center - Medical/Surgical