Anita Adjei
East Hartford,CT
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Intake Liaison 1
Allied Community Resources
04.2021 - Current
- Answer telephone calls from participants, answering payroll questions, invoicing issues, general procedures and any inquiries presented
- Data entry and information updates of assigned program(s): client / participant budget, plans, adjustments, amendments, plan revisions, hospitalizations and plan closures in an accurate and timely manner
- Troubleshoot and resolve budget issues; communicate at the Case Manager / Social Worker level regarding problems with budgets / plans received
- Copy and collate packets, faxes and/or mails information to Vendors / Providers and Consumers as needed
- Access Intake logs to record items received from State Agencies / referrers.
- Enhanced the efficiency of the intake process by maintaining accurate records and streamlining documentation procedures.
- Promoted client confidentiality by adhering to strict privacy policies and maintaining secure recordkeeping systems.
Customer Service Representative 2
ALLIED COMMUNITY RESOURCES
06.2018 - 04.2021
- Resolve customer complaints via phone and email
- Maintaining a positive, empathetic and professional attitude toward consumers and providers at all times
- Discuss payroll issues with providers and their consumers regarding their timesheets
- Input requested documents into a log to be mailed, faxed or emailed to consumers and providers such as blank timesheets, new hire applications, etc
- Keeping records of customer interactions, transactions, comments, and complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Dietary Aide
Connecticut Children's Medical Center - Hartford, CT
04.2015 - 12.2018
- Deliver meals and food trays to patients at predetermined times
- Remove plates and serve ware upon the completion of a patient finishing their meal
- Monitor pantry stock and inform management of items running low and in need or re-ordering.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Education
Bachelor's in Liberal arts -
Southern Connecticut State University - New Haven, CT
05.2018
East Hartford High School
06.2010
Skills
- Representative Experience
- Strategic Planning
- Active Listening
- Customer Service
- Time Management
- Attention to Detail
- Effective Communication
Timeline
Intake Liaison 1
Allied Community Resources
04.2021 - Current
Customer Service Representative 2
ALLIED COMMUNITY RESOURCES
06.2018 - 04.2021
Dietary Aide
Connecticut Children's Medical Center - Hartford, CT
04.2015 - 12.2018
Bachelor's in Liberal arts -
Southern Connecticut State University - New Haven, CT
East Hartford High School