Summary
Overview
Work History
Education
Skills
Groups
Timeline
StoreManager
Anita Anthony

Anita Anthony

Naples,FL

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in Cabinetry,Window Treatment, Restaurant/Club, Travel Nutritional industries. Highly motivated and experienced business owner, passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

30
30
years of professional experience

Work History

Sales Representative

Arise Virtual Solutions/Self Employed
10.2017 - 01.2019
  • Receive inbound calls from customers to interact with them and identify their needs or issues.
  • Build positive work relationships with customers to enhance the image and public perception of company
  • Place outbound calls to previous customers to promote new products and services.
  • Maintained courteous and friendly disposition when interacting with customers, irrespective of their temperament.
  • Provide periodic reports to company management on work activities
  • Up/Cross-selling products and services to customers when providing telecommunication solutions
  • Meet daily/weekly/monthly while increasing by 10% managed account $20,000 plus
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
  • Maintained current knowledge of evolving changes in marketplace
  • Attended weekly/monthly sales meetings and quarterly sales training

Sales Associate

Dillards
10.2016 - 08.2017
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Achieved weekly/monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry

Customer Service/Sales Associate

Home Depot
11.2003 - 01.2006
  • Customer Care/Sales direct in-house and phone
  • Trained new employees in areas of window treatments and in-stock products
  • Managed accounts over $30,000 Troubleshooting with product orders such as cost, shipping, installation, scheduling
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of store product offerings
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase

Sales Agent

Verb
09.2002 - 11.2003
  • Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
  • Boosted sales revenue by identifying customer needs and providing tailored product recommendations.
  • Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
  • Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by [Number]%25

Co-Owner

Anthony Family Woodworks
06.1989 - 01.1999
  • Management/Quality Control
  • Kept inventory records of all products
  • Employee payroll, accounts payable/receivable
  • Trained employees about manufacturing products, safety/policies, and procedures
  • Troubleshooting product quality, installation, collection of monies.

Sales Representative/Customer Service Representative

Medical Doctors Research
02.1994 - 03.1996
  • In-Bound Out-Bound calls educated future, and previous customers about products, and special promotions
  • Closed sales, up-sales, recaptured previous customers
  • Troubleshooting with products orders/ Participated in writing promotional scripts.

Club ?

Co-Owner
01.1994 - 02.1996
  • Contributed to successful club events by providing accurate financial data for budget planning purposes
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Hired, trained, and supervised staff to maintain high productivity and customer satisfaction levels.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.

Education

Associate of Arts - Business

Edison College
Naples, FL

Certificate of Cosmetology - Cosmetology

House of James Beauty School
Kokomo, IN
05.1979

High School Diploma -

Northwestern High School
Kokomo, IN
06.1978

Skills

  • Client Account Management
  • Sales Development
  • Business Development
  • Purchasing Quotes
  • Strategic Planning
  • Project Management
  • Employee Development
  • Customer Service
  • Planning and Execution
  • Strategy Development
  • Product Demonstrations
  • Making Offers
  • Networking
  • Product Promotions
  • Contract Negotiations

Groups

  • Della Drive Road Committee, President, 08/01/07, 12/31/08, The committee was formed due to the poor road conditions of Della Drive. Communicated with property/homeowners,county commissions project managers.the concerns of poor driving conditions and safety of Della Drive road. Informed property/ homeowners of state and federal regulations for maintaining a private road; Also coordinated funding strategies for repairs, and maintenance of damaged road. Arranged informative community meetings with county commissioner, county staff, property/homeowners of Della Drive.
  • Advocate for Near Drownings and Head Injuries, 01/01/91, 07/31/94, Served as a parent representative in legislating federal/state services and funding for near drowning/head injuries. Communicated via personal meetings, phone,written documentation with state and federal senators,/house representatives,and directors Agency person for disabilities,Medicaid,Social Security Also did public relations work by contacting newspapers,radio stations,news stations.

Timeline

Sales Representative

Arise Virtual Solutions/Self Employed
10.2017 - 01.2019

Sales Associate

Dillards
10.2016 - 08.2017

Customer Service/Sales Associate

Home Depot
11.2003 - 01.2006

Sales Agent

Verb
09.2002 - 11.2003

Sales Representative/Customer Service Representative

Medical Doctors Research
02.1994 - 03.1996

Club ?

Co-Owner
01.1994 - 02.1996

Co-Owner

Anthony Family Woodworks
06.1989 - 01.1999

Associate of Arts - Business

Edison College

Certificate of Cosmetology - Cosmetology

House of James Beauty School

High School Diploma -

Northwestern High School
Anita Anthony