Anita Bakir
Concord,NC
Summary
Dependable professional, with 19+ years experience in customer service and sales management, marketing and education. Excels in fast paced environment, as well as supervising and motivating staff to increase productivity and company profitability. Committed to excellence, and played key role in the success of major organizations around the world. Dedicated to helping others excel as well.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Location Manager
Nena Enterprise Inc
01.2020 - 02.2023
- Responsible for managing 43 employees
- Payroll
- Responsible for store safe and financial management
- Customer service management
- Increased revenue by 32% in 8 months
- Created promotions and increased customer base by 17%
RECE On-Site Supervisor
YMCA St Robert
08.2014 - 06.2018
- Provide oversight and supervision to the program, ensuring compliance with YMCA policies and procedures and Day Nursery Act requirements
- Ensure positive, professional communication with families on an ongoing basis, and responds promptly to all requests, queries and concerns
- Coordinate registration and manages enrolment at the centre level
- Assisted low income families with applying for benefits
- Monitor monthly expenses, including completing all center purchases and payroll submissions
- Complete various administrative duties
- Provide ongoing coaching and supervision of centre team, including the completion of performance reviews
Brand Manager
Commercial Furnishings Inc.
09.2008 - 07.2013
- Researched brand completion to develop effective branding strategies
- Successfully created presentations for major projects in the Middle East
- Won 87% of bids the company placed
- Oversaw completion of projects from start of production, to grand openings
- Responsible for communications with manufacturers around the world
- Responsible for semi annual inventory of company stock
- Increased client revenue to an average of 20% through brand optimization
- Evaluated return-on-investment and profit-loss projections
Marketing Manager
Beidoun
05.2002 - 06.2008
- Successfully launched marketing campaigns for major brands in Kuwait; including Kenzo, L’oreal, Guess, Kenneth Cole, Ted Lapidus, and many more
- Created ad campaigns for local newspapers and magazines
- Travelled to Paris, France to represent Beidoun with major French retailers
Waitress
Lonestar
10.1998 - 07.2000
- Served 7 tables a shift
- Presented and explained menus to customers and made recommendations
- Worked closely with restaurant staff to ensure that orders were served in an efficient manner
- Provided excellent customer service
- Verified customer satisfaction
Education
Early Childhood Education -
Algonquin College
Ottawa, Ontario01.2013
Commerce - Major in Marketing
Saint Mary’s University
Halifax, Nova Scotia01.2001
High School Diploma -
Almwakeb
Dubai01.1993
Skills
- Management skills
- Behaviour management techniques
- Excellent written and oral communication skills
- Active listener
- Exceptional interpersonal and organizational skills
- Conflict resolution skills
- Schedule creation and maintenance
- Word
- Excel
- PowerPoint
- Photoshop
- Reliable
- Excellent communication skills
- Complex problem solver
- Proven team leader
- Approachable
- Multitasked
- Training in food handling preparations
- Ability to work under pressure without being stressed
- Active Listener
Certification
- On-site Supervisor Leadership Program, YMCA Of Greater Toronto, 03/01/15
- Food Handler’s Certificate, Toronto, Ontario, 02/01/15
- Registered ECE, College of Early Childhood Educators
- Non-Violent Crisis Intervention Certificate, Dorvict
- Certified in CPR and First Aid Level C, Canadian Red Cross
Accomplishments
- Curriculum scores, YMCA St Robert Catholic School, 2014/2015
- Won bid for largest hotel renovations, CFI, 09/01/09
- Successfully ran a launch campaign for Kenzo, Beidoun, 05/01/07
References
Available upon request.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Location Manager
Nena Enterprise Inc
01.2020 - 02.2023
RECE On-Site Supervisor
YMCA St Robert
08.2014 - 06.2018
Brand Manager
Commercial Furnishings Inc.
09.2008 - 07.2013
Marketing Manager
Beidoun
05.2002 - 06.2008
Waitress
Lonestar
10.1998 - 07.2000
Early Childhood Education -
Algonquin College
Commerce - Major in Marketing
Saint Mary’s University
High School Diploma -
Almwakeb
- On-site Supervisor Leadership Program, YMCA Of Greater Toronto, 03/01/15
- Food Handler’s Certificate, Toronto, Ontario, 02/01/15
- Registered ECE, College of Early Childhood Educators
- Non-Violent Crisis Intervention Certificate, Dorvict
- Certified in CPR and First Aid Level C, Canadian Red Cross
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