Cymaiya Ligon
Concord,NC
Summary
Recent graduate of the University of North Carolina at Greensboro with a Bachelor's degree in Social Work. Possess strong communication and customer service skills developed through six years of volunteer and professional experience. Committed to upholding social work ethics and fostering a safe, respectful environment for clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Management Intern
New Arrivals Institute
08.2024 - Current
- Completed 440+ hours in unpaid field internship, supporting immigrants and refugees in case management team.
- Organized files and filled out assessments for food stamps, Section 8 housing, Medicaid, and SSI.
- Facilitated online bill payments for clients to enhance financial stability.
- Scheduled appointments for clients to ensure access to necessary services.
- Delivered presentations on hygiene and adjustment topics to beginner and advanced classes.
- Assisted staff members with daily tasks, reducing workload to prioritize critical assignments.
Paid Internship
Elder Law & Estate Planning Solutions of the Piedmont
09.2023 - 12.2024
- Organized client files and located missing paperwork for improved documentation accuracy.
- Served as a witness for critical legal documents, including power of attorney and guardianship for at least 5 cases.
- Acquired in-depth knowledge of elder law through direct application in real-world scenarios.
- Gained valuable experience by integrating social work concepts within legal frameworks.
Childcare Assistant
UNCG North Drive Child Care Center
02.2023 - 04.2023
- Provided childcare support for children ages 4-6 of college students during class hours.
- Developed strategies to enhance assistance for children requiring additional support.
- Sanitized toys and play equipment daily to ensure safety and cleanliness.
- Engaged individually with children to foster positive relationships and promote learning.
- Supervised free play and other activities to keep children safe.
Front Desk Opener
YMCA
08.2022 - 03.2023
- Activated building lights and machinery for pool, gyms, and steam rooms at 4:00 am.
- Prepared front desk by ensuring functionality of scanners and security cameras.
- Unlocked doors at 5:00 am to welcome gym patrons.
- Handled responsibilities at front desk during staff shortages or equipment malfunctions.
Stock Associate
Abercrombie and Fitch
05.2021 - 05.2022
- Organized and tagged new merchandise for store display and security purposes.
- Stocked and labeled items, arranging according to size and color for easy access.
- Assisted customers in locating items quickly to improve satisfaction rates.
- Enhanced warehouse efficiency through systematic organization of shelves and storage areas.
Babysitter
Self Employed Services
05.2021 - 10.2021
- Played games, worked on puzzles, and read books to young children.
- Successfully managed behavioral issues using positive reinforcement techniques.
- Established a safe and nurturing environment, promoting positive behavior and emotional growth.
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
Brand Ambassador
American Eagles Outfitters
09.2019 - 12.2019
- Facilitated inclusive shopping experiences by assisting customers in selecting outfits and accessories.
- Cultivated customer comfort and confidence during their shopping journey.
- Demonstrated keen understanding of personal style to provide tailored product recommendations.
Hostess
Buffalo Wild Wings
04.2019 - 08.2019
- Greeted customers warmly, ensuring a welcoming atmosphere throughout dining experience.
- Assisted servers and food runners in maintaining a prepared dining area for guests.
- Trained two new hostesses on customer service standards and restaurant policies to uphold quality.
Camp Counselor
SMACK Concord
06.2014 - 06.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
Education
Bachelors of Social Work - Social Work
University of North Carolina At Greensboro
Greensboro, NC05.2025
Skills
- Case Management, 10 months
- Generalist Social Work, 10 months
- Microsoft 365, Word/ Excel/ Office
- Document Management, 2 years
- Communication, 6 years
- Customer Service, 6 years
- Teamwork and collaboration
- Multitasking and organization
Certification
- BLS Provider (CPR & AED), American Heart Association - 03/06/2025-03/06/2027
Ecard Code: 255418246348
Timeline
Case Management Intern
New Arrivals Institute
08.2024 - Current
Paid Internship
Elder Law & Estate Planning Solutions of the Piedmont
09.2023 - 12.2024
Childcare Assistant
UNCG North Drive Child Care Center
02.2023 - 04.2023
Front Desk Opener
YMCA
08.2022 - 03.2023
Babysitter
Self Employed Services
05.2021 - 10.2021
Stock Associate
Abercrombie and Fitch
05.2021 - 05.2022
Brand Ambassador
American Eagles Outfitters
09.2019 - 12.2019
Hostess
Buffalo Wild Wings
04.2019 - 08.2019
Camp Counselor
SMACK Concord
06.2014 - 06.2019
Bachelors of Social Work - Social Work
University of North Carolina At Greensboro
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