ANITA BOWDEN
Customer Service Representative
Louisburg,NC
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am also very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Data Collection Specialist
HR Directions
Raleigh, NC
01.2022 - Current
- Gathered and submitted observational information in addition to required data points.
- Conducted surveys and documented all responses.
- Utilized proprietary tools to engage with clients, track communications and deliver results.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Cashier/Coffee Barista
Caribou Coffee
Raleigh , NC
07.2021 - 12.2021
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Personal Care Assistant
United Home Care
Louisburg , NC
12.2020 - 07.2021
- Helped patients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes and walkers
- Provided assistance in daily living activities by dressing, and brushing hair if necessary.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned activities to encourage movement, stretching and strength building.
Buyers Assistant
Variety Wholesalers INC
Henderson, NC
02.2021 - 05.2021
- Managed vendor purchases and created purchase orders for imports (overseas) items or domestic items
- Tracked inventory shipments and prepared spreadsheets on Microsoft Excel
- Completed assignments through Microsoft Office, and Microsoft Word.
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
Medical Clerk Assistant
Sunnybrook Rehabilitational Center
Raleigh, NC
11.2020 - 02.2021
- Sorted materials for covid-19 testing
- Created new computer-based files
- Audited records for accuracy
- Responded to material request and retrieved necessary information
- Adhered to all facility, company and legal guidelines.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
Customer Service Representative
Automax
Henderson, NC
05.2017 - 11.2019
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on completed tasks effectively
- Answered customer telephone calls to avoid wait times
- Collected automobile payments from paying customers.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Louisburg High School
Louisburg, NC 08.2009 - 05.2013
Bachelor of Science - Sport And Fitness Management
North Carolina A & T State University
Greensboro, NC 08.2013 - 05.2017
Skills
Skills SummaryKnowledgeable and dedicated customer service professional with over 6 years of extensive experience Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients Motivated to maintain customer satisfaction and support company successes Specialize in quality with a passion for developing relationships, establishing partnerships and growing businessesSkillsCritical thinkingOral communicationProfessionalismProblem solvingRecordkeeping abilityVendor relationsStrategic planningCash register operationsCash handlingDetail-orientedHonest and ethicalCustomer transactions
Research protocols
Data transmission
Observational information
Documentation skills
Surveys experience
Hand-held scanners
Inventory counts
Recordkeeping requirements
Professional and mature
Database Management
Word processing
Maintains confidentiality
Sorting and labeling
Self-Motivated
Problem-Solving
Excellent Communication
Additional Information
- Awards and Acknowledgements , Aggie Impact Scholar Program (AISP) National Honors Society Deans List
Timeline
Data Collection Specialist
HR Directions
01.2022 - Current
Cashier/Coffee Barista
Caribou Coffee
07.2021 - 12.2021
Buyers Assistant
Variety Wholesalers INC
02.2021 - 05.2021
Personal Care Assistant
United Home Care
12.2020 - 07.2021
Medical Clerk Assistant
Sunnybrook Rehabilitational Center
11.2020 - 02.2021
Customer Service Representative
Automax
05.2017 - 11.2019
Bachelor of Science - Sport And Fitness Management
North Carolina A & T State University
08.2013 - 05.2017
High School Diploma -
Louisburg High School
08.2009 - 05.2013