Summary
Overview
Work History
Education
Skills
Accomplishments
Reading and I am a real estate broker
Additional Information
Timeline
Generic

Anita Burney

Jacksonville,FL

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented Management professional committed to management. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action]. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill]. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

35
35
years of professional experience

Work History

Irs Lead/Manager

Intenal Revenue Service
Jacksonville, FL
07.1988 - 11.2019
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Set overall vision and provided team leadership.
  • Measured team performance and reported metrics to leadership team members.
  • Provided supportive link between external customers and internal operations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Evaluated employee performance on [Timeframe] basis and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Optimized processes and supervised [Number] employees.
  • Developed detailed plans based on broad guidance and direction.
  • Used [Industry] expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Greeted and welcomed new members, establishing and updating memberships to [Company] [Type] programs.
  • Identified and diminished performance gaps by coaching and supervising [Number] subordinates.
  • Directed group of [Number] [Type] associates handling daily and complex requirements of [Type] department.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth [Type] operations.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Entered data into [Software] system, implementing tight safeguards to secure financial and personal information.
  • Improved staff morale and reduced employee turnover by [Number]%.
  • Recognized [Type] areas needing improvement and implemented [Type] program, enhancing productivity [Number]%.
  • Managed senior-level [Job title]s working across functions of program.

Real Estate Broker

Grant And Grant 1 Stop Realty
Jacksonville, FL
07.2003 - Current
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Generated leads and qualified prospects, facilitating smooth property transactions.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Coordinated rental agreements for [Type] properties, keeping occupancy high and helping renters find suitable spaces.

Education

High School Diploma -

Paxon High School
Jacksonville, FL
08.1977

Skills

  • Data Analytics
  • Budget Analysis
  • Hospitality Management
  • Client Base Retention
  • Special Assignments
  • Customer Inquiries
  • System Optimization
  • Personnel Management
  • Managing Multiple Tasks
  • Compliance Management
  • Computerized Maintenance Management Systems
  • Performance Tracking and Evaluations
  • Electronic Document Management System
  • Communications Management
  • Office Systems Management
  • Equipment Management
  • Team Management Understanding
  • Team Recruiting and Onboarding
  • Closing Techniques
  • Scheduling and Coordinating
  • Networking Events
  • Negotiation and Conflict Resolution
  • Operating Procedures and Policies
  • Plan Projects
  • Technical Proficiency
  • Managing Operations and Efficiency
  • Operational Records Review
  • Leadership

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].

Reading and I am a real estate broker

I like to read and figure out problems and issues before asking for help.

I have been a real estate agent since 1989 and took the state test in 2003 and now I am a real estate broker.

Additional Information

I make sure once every 3 months that I help veterans by providing different types of items from clothes to furniture.

I once own an adult day care center, Grownfolks was the name, and the reason I had to shut it down is because my husband became ill, and it was to much foe me to handle at the time. But it was very successful.

Timeline

Real Estate Broker

Grant And Grant 1 Stop Realty
07.2003 - Current

Irs Lead/Manager

Intenal Revenue Service
07.1988 - 11.2019

High School Diploma -

Paxon High School
Anita Burney