Heidi Du Plessis
Celina,TX
Summary
Dynamic Lead Digital Product Manager at Corsair with over 20 years of IT experience, specializing in e-commerce solutions that elevate customer satisfaction and drive business growth. Expertise in Shopify Plus and SAP Hybris Commerce supports the design and implementation of streamlined business processes. As a Certified ScrumMaster®, adept at utilizing agile methodologies to deliver high-quality products efficiently. Committed to continuous improvement and innovation within digital product management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Digital Product Manager
Corsair
Milpitas, CA
03.2022 - Current
- Defined and managed data-driven product roadmaps.
- Facilitated cross-functional product discovery sessions, oversaw solution design, user story writing, feature development, and user acceptance testing.
- Participated in market research to identify opportunities for new or existing features and functionalities.
- Conducted A/B tests to optimize user engagement and retention
- Proactively managed and prioritized the backlog of enhancements.
- Monitored engagement with digital products, using data analytics, and identified opportunities to create value.
- Managed external technology partnerships (e.g., payment gateways, tax engines, fraud management systems).
- Collaborated with SEO experts and drove improvements in site speed, accessibility, and conversion rates.
- Mentored digital product managers.
Lead Business Solutions Architect
Lennox International
Richardson, TX
10.2015 - 02.2022
- Organized and lead business design sessions and prepare business design documents for features planned in a release
- Explored solution capabilities and stayed up to speed with new features of the platform in use
- Recommended design changes to production systems in response to changing business processes, capacity, risks, performance requirements as well as solution and technology roadmaps
- Contributed to prioritization of technology problems and enhancement requests
- Provided a detailed list of design and implementation tasks along with level of effort estimates for initiatives
- Worked closely with application developers, architects, and infrastructure engineers to deliver solutions in a team orientated environment
- Worked closely with Product Owners and business analysts to understand functional requirements and interact with cross-functional teams to architect, design, develop, test and release features
- Developed proof of concept projects to validate new architectures and solutions
- Project Management, that include preparing CAPEX requests, gap, risk and cost/benefit analysis, resource and cost management, leading steering committee meetings and vendor engagement
Education
Bachelor of Commerce - Informatics
University of Pretoria
Pretoria, South Africa04-2001
Skills
- Product roadmap management
- User story writing
- Data analytics
- A/B testing
- Backlog prioritization
- Market research
- Digital product strategy
- Cross-functional teamwork
- SEO collaboration
- E-commerce platforms
- Agile methodologies
- Backlog management
- Requirement gathering
- Project planning
- User acceptance testing
- Effective communication
- Software development lifecycle
- Google Analytics understanding
Certification
SAP Academy:
Certification: SAP Order to Cash [Certified SAP ERP 6.0 EHP5
(C_TSCM62_65)] – Completed 2012
SAP Training
HY200e_06 SAP Hybris Commerce Functional – Completed Aug 2018
Certified Scrum Master
Scrum Alliance
Certification ID: 001135993 Certification Active through: 23 November 2022
Languages
English
Full Professional
Afrikaans
Native/ Bilingual
Timeline
Lead Digital Product Manager
Corsair
03.2022 - Current
Lead Business Solutions Architect
Lennox International
10.2015 - 02.2022
Bachelor of Commerce - Informatics
University of Pretoria
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