Anita Carmona Lopez
Gustine,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Service Representative
Texas Roadhouse Restaurant
Modesto, California
03.2013 - Current
- Provided exceptional customer service to guests in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about food items.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Maintained cleanliness and organization of dining area and service stations.
- Trained new team members on customer service standards and restaurant procedures.
- Monitored dining area for guest needs and proactively offered assistance when required.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Turlock High School
Turlock, CASkills
- Point-of-sale systems
- Order processing
- Menu management
- Customer inquiries
- Customer relationship management
- Staff training
- Service improvement
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Attention to detail
Languages
Spanish
Professional
Timeline
Customer Service Representative
Texas Roadhouse Restaurant
03.2013 - Current
Turlock High School