Dave Wagstaffe
Lauderhill,FL
Summary
Proactive individual recognized for strong problem-solving skills and a proven communicator with skills in de-escalation, conflict resolution, and detailed report writing. Eager to bring strong critical thinking, physical readiness, and a dedication to public safety in the Law Enforcement field.
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Customer Service Representative
Populus Financial Group
Lauderhill, FL
09.2012 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved complaints efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and recommendations to enhance customer satisfaction.
- Processed transactions using point-of-sale systems accurately.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained knowledge of current promotions and services offered by the company.
- Handled customer feedback to identify areas for service improvement.
- Collaborated with team members to improve service delivery and support.
- Trained new employees on company policies and customer service practices.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
The Check Cashing Store
Lauderhill, FL
04.2008 - 08.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with inquiries and resolved complaints efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information and recommendations to enhance customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed transactions using point-of-sale systems accurately.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Trained new employees on company policies and customer service practices.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Excelled in exceeding daily credit card application goals.
Customer Service Representative
American Express Inc.
Plantation, Florida
11.2004 - 03.2008
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with inquiries and resolved complaints efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Processed transactions using point-of-sale systems accurately.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Took special orders in person and over telephone, generating additional revenue every month.
- Excelled in exceeding daily credit card application goals.
- Supported sales team members to drive growth and development.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Associate of Science - Advertising Design
The Art Institute of Fort Lauderdale
Fort Lauderdale, FL 08.1992 - 08.1994
Plantation High School
Plantation, FloridaSkills
- Point-of-sale systems
- Transaction management
- Product expertise
- Issue resolutions
- Point-of-sale systems
- Customer relationship management
- Inventory management
- Inventory management
References
References available upon request.
Timeline
Customer Service Representative
Populus Financial Group
09.2012 - Current
Customer Service Representative
The Check Cashing Store
04.2008 - 08.2012
Customer Service Representative
American Express Inc.
11.2004 - 03.2008
Associate of Science - Advertising Design
The Art Institute of Fort Lauderdale
08.1992 - 08.1994
Plantation High School