Shilpi Jain
Avenel,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
4001
4001
years of post-secondary education
Work History
Customer Service Representative
VICKY FRESH MART
Avenel, NJ
09.2016 - Current
- Assisted customers with inquiries and product selections effectively.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained clean and organized store displays for easy navigation.
- Monitored inventory levels and restocked shelves as needed.
- Facilitated communication between customers and management for feedback collection.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Pro Cargo Usa
Woodbridge, New Jersey
08.2006 - 08.2008
- Managed daily office operations to ensure smooth functionality.
- Coordinated communication between departments to enhance collaboration.
- Maintained accurate records using company management software.
- Handled customer inquiries promptly and professionally via phone and email.
- Organized office supplies and inventory to maintain optimal stock levels.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Business Administration - PCBA
Lincoln Technical School
Edison , NJ 09.2000 - 06.2001
GED
Perth Amboy, NJWoodbridge High School
Woodbridge, NJSome College (No Degree) - Accounting And Finance
Middlesex County College
Edison, NJSkills
- Customer service
- Complaint resolution
- Point-of-sale systems
- Transaction processing
Languages
English
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Representative
VICKY FRESH MART
09.2016 - Current
Administrative Assistant
Pro Cargo Usa
08.2006 - 08.2008
Business Administration - PCBA
Lincoln Technical School
09.2000 - 06.2001
GED
Woodbridge High School
Some College (No Degree) - Accounting And Finance
Middlesex County College