Microsoft Office
Anita Cooke
Nashua,NH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
7
7
years of professional experience
Work History
Intake Support Specialist
Greater Nashua Mental Health
05.2023 - Current
- Worked closely with multidisciplinary teams to ensure timely delivery of comprehensive care plans for each client.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Enhanced communication between clients and staff by serving as a primary point of contact during the intake process.
- Trained new Intake Support Specialists, ensuring consistent service quality across the team.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Specialty Sales Associate
Target
09.2022 - 05.2023
- Provided excellent customer service, resolving issues promptly and earning repeated business from satisfied clients.
- Collaborated with team members to achieve store targets while maintaining a positive work environment.
- Participated in ongoing professional development opportunities related to the specialty sales field, applying learned skills on the job.
- Trained new team members in sales strategies, product information, and company policies, contributing to their success in the role.
- Assisted management with merchandising displays, creating visually appealing arrangements that attracted customer interest.
Intern
Harbor Care
01.2023 - 04.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Interacted with clients by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Sales Associate
Banana Republic
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Group Leader
Boys & Girls Club Of Greater Nashua
10.2018 - 02.2019
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Built strong relationships with families through open communication channels and attending community events together.
- Developed effective time management abilities to balance multiple responsibilities, including daily lesson planning, engaging with children, and maintaining a clean environment.
- Supported children''s emotional well-being by creating a nurturing and inclusive atmosphere.
- Supported staff with developing professional skills and abilities, uplifting team performance.
Sales Associate
Sears
08.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Arts - Major in Psychology, Minor in Criminal Justice
Southern New Hampshire University
Manchester, NH06.2025
Associate of Arts - Psychology
Nashua Community College
Nashua, NH05.2023
High School Diploma -
Nashua High School North
Nashua, NH06.2018
Skills
- Customer Service
- Organizational Skills
- Time Management
- Research
- Case Management
- Teamwork and Collaboration
- HIPAA Compliance
- Administrative Support
- Problem-Solving
- EHR Software
- Computer Literacy
- Documentation and Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipFull TimeWork Location
RemoteHybridImportant To Me
Work-life balancePaid sick leaveFlexible work hoursCareer advancementPaid time offHealthcare benefitsTimeline
Intake Support Specialist
Greater Nashua Mental Health
05.2023 - Current
Intern
Harbor Care
01.2023 - 04.2023
Specialty Sales Associate
Target
09.2022 - 05.2023
Sales Associate
Banana Republic
05.2022 - 08.2022
Group Leader
Boys & Girls Club Of Greater Nashua
10.2018 - 02.2019
Sales Associate
Sears
08.2017 - 10.2018
Bachelor of Arts - Major in Psychology, Minor in Criminal Justice
Southern New Hampshire University
Associate of Arts - Psychology
Nashua Community College
High School Diploma -
Nashua High School North
Software
EMR Systems
Microsoft Word
Microsoft Teams
Google Suite
Microsoft Powerpoint
Microsoft Excel
Languages
English
Native or Bilingual
Korean
Elementary
Interests
Healthcare
Criminal Justice
Psychology
Quote
To know what is right and not to do it is the worst cowardice.
Confucius
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