Marci Griffiths
Hampton,VA
Summary
Detail-oriented Intake Support Specialist with expertise in client intake management and database oversight. Proven ability to enhance client interactions and streamline processes, contributing to improved service delivery.
Overview
24
24
years of professional experience
Work History
Intake Support Specialist
City of Hampton Human Services
Hampton, Virginia
10.2014 - 06.2026
- Coordinated client intake processes for diverse human service programs, ensuring timely and efficient access to services.
- Ensured accuracy and completeness of client information and interactions within database systems, supporting effective service delivery.
- Identified and connected clients with relevant community resources, enhancing their access to necessary support services.
Office Manager's Assistant
Tidewater Physicians Multispecialty Group
Hampton, VA
09.2011 - 10.2014
- Coordinated schedules for multiple physicians and patient appointments efficiently.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Front Desk Supervisor
Morgans Hotel Group
Williamsburg, Virginia
11.2007 - 08.2011
- Managed guest inquiries and resolved issues to enhance overall satisfaction.
- Implemented efficient processes to streamline guest service interactions and workflows.
- Trained new team members on customer service standards and hotel procedures.
Recreation Center Supervisor
UREC
Williamsburg, Virginia
04.2002 - 11.2007
- Supervised daily operations of recreation center facilities and programs.
- Managed staff schedules and ensured adequate coverage for activities.
- Ensured compliance with safety regulations and maintained facility cleanliness.
Education
High School Diploma -
Maury Highschool
Virginia Beach, VASkills
- Client intake management
- Database management
- Community resource linkage
- Client engagement tracking
- Human service programs
- Customer relationship management
Timeline
Intake Support Specialist
City of Hampton Human Services
10.2014 - 06.2026
Office Manager's Assistant
Tidewater Physicians Multispecialty Group
09.2011 - 10.2014
Front Desk Supervisor
Morgans Hotel Group
11.2007 - 08.2011
Recreation Center Supervisor
UREC
04.2002 - 11.2007
High School Diploma -
Maury Highschool