Marymagdarlene Obaidiku
Denton
Summary
Customer-focused professional with expertise in client intake, FNOL, and appointment scheduling. Excels in information collection, high-volume interaction management, and accurate record maintenance. Supports efficient claims processes and coordinates schedules to enhance service delivery in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Client Intake Specialist
Juvida Tax Services
Dallas
01.2026 - 04.2026
- Managed high-volume client intake processes to ensure accurate data collection and compliance with documentation standards
- Maintained strict confidentiality of sensitive client information in accordance with data protection standards
- Coordinated document processing and file preparation, ensuring secure records management
- Verified and reviewed client submissions for completeness to minimize processing delays
- Provided administrative and operational support to professional staff in a fast-paced environment
FNOL
CSAA Insurance Group
Dallas
10.2025 - 01.2026
- Handled high-volume FNOL intake, ensuring accurate and timely claim initiation
- Analyzed reported loss details to determine claim classification and appropriate assignment
- Reduced claim delays by proactively identifying incomplete or inconsistent information
- Maintained detailed claim documentation to support efficient downstream processing
- Delivered customer-focused support during high-stress situations, improving client experience
Claims Adjuster
Statefarm Insurance
Dallas
05.2024 - 05.2025
- Evaluated coverage by reviewing policy terms, exclusions, and endorsements
- Prepared detailed estimates using industry-standard software (e.g., Xactimate)
- Negotiated claim settlements with policyholders and contractors to achieve mutually beneficial resolutions
- Ensured accurate, timely claim documentation in claims management systems to support efficient processing
- Collaborated with cross-functional teams and external vendors to streamline claim resolution processes
- Maintained compliance with regulatory standards while handling sensitive customer information
Appointment Scheduler
Moxie pest Control
Dallas
11.2023 - 04.2024
- Scheduled appointments for pest control services using company software.
- Optimized technician routing to improve efficiency and reduce service delays
- Maintained accurate client records and scheduling data to support operational workflow
- Provided clear communication to clients regarding service timelines and requirements
- Optimized technician routing to improve efficiency and reduce service delays
Customer Service Representative
Deckers Brands
Dallas
07.2023 - 10.2023
- Resolved escalated issues, improving customer satisfaction and retention
- Managed high-volume customer interactions while maintaining accuracy and professionalism
- Streamlined order support processes by ensuring accurate data entry and documentation
- Partnered with cross-functional teams to ensure timely order fulfillment and issue resolution
Education
Bachelor of Science - Nursing
College of Nursing
Nigeria 05-2017
Skills
- Client intake management
- Claims processing
- Insurance validation
- Client relations
- Claims analysis
- Document management
- Data verification
- Administrative support
- Scheduling appointments
- Follow-up management
- Patient management
- Recordkeeping
- Data entry
- Problem solving
- Analytical skills
- Time management
- Task organization
- Reliability
- Effective communication
- Confidentiality management
- Confidentiality
- Project coordination
- Client billing
- Billing management
- Negotiation tactics
Timeline
Client Intake Specialist
Juvida Tax Services
01.2026 - 04.2026
FNOL
CSAA Insurance Group
10.2025 - 01.2026
Claims Adjuster
Statefarm Insurance
05.2024 - 05.2025
Appointment Scheduler
Moxie pest Control
11.2023 - 04.2024
Customer Service Representative
Deckers Brands
07.2023 - 10.2023
Bachelor of Science - Nursing
College of Nursing