Monique Rich
Manor,TX
Summary
Client Intake Specialist with extensive experience in client processing and referral coordination at First Mind BailBonds. Proficient in maintaining accurate records and leveraging case management systems to enhance operational efficiency. Demonstrated leadership and conflict management abilities that improve team performance and client satisfaction. Dedicated to providing exceptional service in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Intake Specialist
First Mind BailBonds
Orlando, FL
03.2020 - Current
- Scheduled appointments for clients with appropriate service providers.
- Received, reviewed, and processed client intake paperwork.
- Provided referrals to additional resources when appropriate.
- Maintained accurate records of all client intakes in accordance with applicable regulations.
- Utilized case management systems to track client cases from intake through to completion.
Traveling Certified Nursing Assistant
Staff America Inc
Ocala, FL
04.2018 - 10.2021
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Organized training sessions on proper scheduling techniques for new hires.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
- Followed up with customers after scheduled appointments were completed.
Correctional Officer
South Carolina Department of Corrections
Ridgeland, SC
09.2015 - 11.2017
- Responsibilities include supervising inmates, securing the facility, and assisting with the supervision of inmates' activities. Transporting inmates to and from court, as well as medical appointments.
- Skills used: hand restraints, supervision experience.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Correctional Officer II
Texas Department of Criminal Justice
Dilley, TX
04.2014 - 06.2015
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
Patient Services Coordinator
Oakhurst Care & Rehab
Ocala, FL
07.2012 - 11.2014
- Oversaw the preparation of reports on admissions statistics for senior management.
- Resolved any discrepancies found in the review process.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Researched best practices in admissions recruitment strategies.
Certified Nursing Assistant
Lake Harris Healthcare
Leesburg, FL
09.2007 - 05.2011
- Provided nursing care in accordance with resident care policies and procedures.
- Ensured the safety and well-being of the residents is maintained.
- Assisted residents with bathing, dressing, hygiene, and grooming in accordance with the established care plan.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Education
Certificate - Massage Therapy
Alterius Career Center
Tampa, FL11.2022
Certificate - Administrative Assistant
Ashford University
Norcross, GA08.2016
CNA Certification - Nursing
Lake Sumter Community College
Sumterville, FL11-2007
High School Diploma -
Wildwood High School
Wildwood, FL05-2003
Skills
- Certified Nursing Assistant
- HHA
- Microsoft Office (10 years)
- Bookkeeping (Less than 1 year)
- Filing and Records (5 years)
- Excel
- Data Entry
- Microsoft Word
- Medical Terminology
- Referral coordination
- Administrative Assistant (1 year)
- Microsoft Excel
- Microsoft Outlook
- Security
- Law Enforcement
- Customer service
- Medical terminology
- Typing
- Data collection
- Conflict management
- Clerical experience
- Nursing
- Leadership
- Care plans
- Appointment scheduling
- Record maintenance
- Client intake processing
Certification
- BLS December 2020
- CPR
- Certified Nursing Assistant (CNA)
- First Aid Certification
- AED Certification
- State Tested Nursing Assistant
- CPR Certification
- CNA
- Driver's License
- BLS Certification
Assessments
- Customer focus & orientation — Proficient November 2022
- Responding to customer situations with sensitivity
- Full results: Proficient
- Call center customer service — Proficient
- November 2022
- Demonstrating customer service skills in a call center setting
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Outstanding analytical and interpersonal skills
- Demonstrating Leadership Skills
- Excellent Communication Skills
- Recognized for keen use of organizational skills and proven capability to successfully employ professional-grade managerial initiatives and solutions.
- A “hands-on” learner with ability to learn new concepts and systems promptly.
- Noted for high enthusiasm and team consensus building contributions to team performance
Timeline
Client Intake Specialist
First Mind BailBonds
03.2020 - Current
Traveling Certified Nursing Assistant
Staff America Inc
04.2018 - 10.2021
Correctional Officer
South Carolina Department of Corrections
09.2015 - 11.2017
Correctional Officer II
Texas Department of Criminal Justice
04.2014 - 06.2015
Patient Services Coordinator
Oakhurst Care & Rehab
07.2012 - 11.2014
Certified Nursing Assistant
Lake Harris Healthcare
09.2007 - 05.2011
Certificate - Massage Therapy
Alterius Career Center
Certificate - Administrative Assistant
Ashford University
CNA Certification - Nursing
Lake Sumter Community College
High School Diploma -
Wildwood High School
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