Alyssa Cross
Robert,LA
Overview
9
9
years of professional experience
Work History
Client Intake Specialist
Becnel Law Firm
Laplace, LA
03.2025 - Current
- Assessed client needs through initial interviews and consultations to determine appropriate services.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Drafted representation letters and guarantees for submission to insurance and healthcare providers.
- Opened claims with insurance companies for timely processing.
- Coordinated treatment arrangements for clients following accidents.
- Monitored client progress, and updated case files accordingly.
Clinic Coordinator/Chiropractic Assistant
Spinecare Chiropractic
Mandeville, LA
08.2024 - 03.2025
- Assisted in the coordination of patient care services, including scheduling appointments, and managing records.
- Arranged for specialty referrals and diagnostic procedures.
- Assisted chiropractors with treatments, including applying hot and cold packs, physical therapy, or electrical stimulation.
- Coordinated insurance verification and claims processing.
Clinic Area Manager
Ideal Image
Metairie, LA
08.2023 - 08.2024
- Manage local clinic performance through ownership of profit and loss results, through Key Performance Indicators.
- Schedule optimization for staff across clinics, and coordinate travel arrangements for traveling medical professionals.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Responsible for ensuring local compliance with all legal regulations, company policies, codes of conduct, and medical protocols.
Clinic Coordinator
Ideal Image
Metairie, LA
08.2022 - 08.2023
- Coordinated daily clinic operations and managed patient scheduling systems.
- Provided clinic tours and assisted clients in selecting appropriate products or services for their needs.
- Restocked supplies in examination rooms and team stations to support clinic operations.
- Facilitated file management through creation of medical charts and systematic filing, ensuring effective documentation and storage management.
Medical Assistant
Flagstaff Bone and Joint
Flagstaff, AZ
03.2021 - 08.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Certified Nursing Assistant
Bon Secours Maria Manor
Saint Petersburg, Florida
02.2019 - 02.2021
- Provided assistance with activities of daily living, including bathing, dressing, and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient information accurately in electronic health records.
Certified Medication Technician
Gulf Haven Assisted Living Facility
New Port Richey, FL
04.2016 - 02.2019
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations, and standards of precautions.
- Educated residents about their medications and potential side effects clearly.
- Reported and observed changes in physical condition or behavior immediately to the supervising nurse or physician.
- Supported daily living activities by serving meals, feeding, ambulating, and positioning patients.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL06-2016
Skills
- Louisiana State Certified Nursing Assistant (CNA 329872)
- Florida State Certified Nursing Assistant (CNA 367493)
Timeline
Client Intake Specialist
Becnel Law Firm
03.2025 - Current
Clinic Coordinator/Chiropractic Assistant
Spinecare Chiropractic
08.2024 - 03.2025
Clinic Area Manager
Ideal Image
08.2023 - 08.2024
Clinic Coordinator
Ideal Image
08.2022 - 08.2023
Medical Assistant
Flagstaff Bone and Joint
03.2021 - 08.2022
Certified Nursing Assistant
Bon Secours Maria Manor
02.2019 - 02.2021
Certified Medication Technician
Gulf Haven Assisted Living Facility
04.2016 - 02.2019
High School Diploma -
River Ridge High School