ISABELLA JEFFERSON
Leesburg
Summary
Skilled Medical Assistant with 6 years of experience in urgent care, endocrinology, and hospital settings. Expertise in phlebotomy, EKGs, CLIA-waived testing, and eClinicalWorks documentation enhances patient care and operational efficiency. Proven capabilities in DME coordination, optimizing workflows, staff training, and chart audits improve overall healthcare delivery.
Overview
2
2
Languages
1
1
Certification
6
6
years of professional experience
Work History
CSR DME Intake Specialist
NewAir Home Care, Inc
Eustis, FL
05.2026 - 07.2026
- Processed DME referrals and validated PAP device documentation.
- Verified insurance coverage and submitted prior authorization requests.
- Resolved missing documentation with patients, providers, and insurance representatives.
- Updated patient records and tracked equipment orders in Brightree.
Endocrinology Medical Assistant
Premier Medical Associates
The Villages, FL
06.2025 - 05.2026
- Prepared CGM, insulin pump, and glucose meter reports for provider review.
- Performed A1c/glucose testing and taught insulin safety and hypoglycemia precautions.
- Coordinated endocrine labs, referrals, and diabetic supply authorizations.
- Documented patient encounters, refills, and follow-up in eClinicalWorks.
Medical Assistant Designated Trainer/Auditor
Midwest Express Urgent Care
Lombard, IL
08.2024 - 06.2025
- Trained medical assistants on eClinicalWorks charting and clinic workflows.
- Reviewed patient charts for missing consents and coding discrepancies.
- Audited documentation and operations for compliance with clinic standards.
- Provided targeted coaching to address training gaps and improve documentation.
Medical Assistant/Front Desk Receptionist
Midwest Express Clinic Urgent Care
Chicago, IL
10.2023 - 06.2025
- Roomed patients, recorded vital signs, and prepared examination rooms.
- Administered IM/SQ injections and performed 12-lead EKGs as ordered.
- Collected blood specimens and completed CLIA-waived diagnostic testing.
- Routed abnormal laboratory results to providers for timely patient follow-up.
Private Medical Assistant
The Monroe Foundation
Chicago, IL
02.2023 - 10.2023
- Coordinated remote scheduling, insurance verification, and patient appointments.
- Provided appointment instructions and follow-up guidance to patients.
- Resolved referral and authorization issues with providers and payers.
- Maintained accurate patient records and escalated clinical or administrative concerns.
Patient Care Technician
VNA Health Center
Aurora, IL
04.2022 - 02.2023
- Welcomed patients and maintained accurate registration records.
- Scheduled appointments, verified insurance, and supported patient flow.
- Roomed patients and collected histories for provider examinations.
- Measured and documented vital signs for provider review.
Patient Care Technician - Cardiac Telemetry
Edward-Elmhurst Hospital
Naperville, IL
08.2021 - 03.2022
- Supported cardiac telemetry patients with mobility and daily living activities.
- Monitored vital signs and reported patient changes to nursing staff.
- Performed 12-lead EKGs and collected accurately labeled blood specimens.
- Completed bedside glucose testing and promptly reported abnormal results.
Certified Nursing Assistant
Home Health Assisting Hands
Batavia, IL
01.2021 - 05.2021
- Assisted clients with personal care and daily living activities.
- Provided mobility support while preserving client dignity and comfort.
- Monitored vital signs and recorded changes in client well-being.
- Reported concerns to the care team to support timely follow-up.
Certified Nursing Assistant
Sunnymere
Aurora, IL
06.2020 - 01.2021
- Assisted long-term care residents with daily living activities.
- Collected morning vital signs using digital monitoring equipment.
- Documented resident observations to support nursing assessments.
- Reported abnormal readings and changes in condition to nursing staff.
Education
High School Diploma -
East Aurora High School
Aurora, IL05-2020
Waubonsee Community College
Aurora, ILSkills
- Clinical: Vital signs, Blood pressure, Patient intake, Rooming, Blood draw, Phlebotomy, ECG, Injections (IM/SQ), Immunizations, CLIA-waived testing (A1c, glucose, UA, COVID, flu, strep), Specimen collection
- EMR & Documentation: eClinicalWorks, Brightree, Charting, HIPAA compliance
- Administrative: Check-in, Appointment scheduling, Insurance verification, Billing, Patient flow, Referral coordination
- Specialty: Endocrinology, Diabetes care (CGM/pump downloads, insulin teaching), DME coordination
- Certifications: Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT-B), Certified Phlebotomy Technician (CPT)
- Soft Skills: Patient communication, Customer service, Team collaboration, Problem solving
Certification
Certified Nursing Assistant (CNA) — Florida Board of Nursing, Active | 2020-03 to 2028-03
BLS, CPR, AED & First Aid — American Heart Association, Current | Expires 2028-06
LANGUAGES
English
Native or Bilingual
Spanish
Professional Working
Timeline
CSR DME Intake Specialist
NewAir Home Care, Inc
05.2026 - 07.2026
Endocrinology Medical Assistant
Premier Medical Associates
06.2025 - 05.2026
Medical Assistant Designated Trainer/Auditor
Midwest Express Urgent Care
08.2024 - 06.2025
Medical Assistant/Front Desk Receptionist
Midwest Express Clinic Urgent Care
10.2023 - 06.2025
Private Medical Assistant
The Monroe Foundation
02.2023 - 10.2023
Patient Care Technician
VNA Health Center
04.2022 - 02.2023
Patient Care Technician - Cardiac Telemetry
Edward-Elmhurst Hospital
08.2021 - 03.2022
Certified Nursing Assistant
Home Health Assisting Hands
01.2021 - 05.2021
Certified Nursing Assistant
Sunnymere
06.2020 - 01.2021
High School Diploma -
East Aurora High School
Waubonsee Community College
CERTIFICATIONS & TRAINING
- Certificate of Achievement — Emergency Medical Technician Basic, Waubonsee Community College
- Aug 2022
- Certificate of Achievement — Theoretical and Clinical Aspects of Phlebotomy, Waubonsee Community College
- Feb 2022
- Certificate of Achievement — Basic Nurse Assistant Training, Waubonsee Community College
- Aug 2020