Debora Agyekum
Woodbridge,VA
Summary
Experienced Intake Coordinator/Care Coordinator with a robust background in managing client intakes, conducting eligibility assessments, and coordinating services within the WAMs platform to ensure seamless care delivery. Proficient in maintaining comprehensive and accurate documentation, ensuring compliance with state regulations, and optimizing processes to enhance efficiency. Adept at collaborating with healthcare providers,support Coordinators and families to develop and implement individualized care plans. Experience in managing CCC Plus Waiver MCO processes.
Overview
8
8
years of professional experience
Work History
Intake Coordinator/Care Coordinator
Qualis Home Healthcare
Woodbridge, VA
05.2024 - Current
- Receive all new referrals to initiate the intake process (intake assessment form)
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Obtain service authorization requests from Medicaid and ensure that such authorizations for service are in place for the first and subsequent episodes of treatment periods
- Confirm insurance verification of all new and current cases
- Oversee the third-party (MCO's) credentialing process as well as ensure credentialing maintenance is carried out
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Attended ISP meetings with families and Support Coordinators to discuss patient progress and plan for future interventions.
PCA
Capital City Nurses
Alexandria, VA
02.2024 - Current
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Responded promptly to emergency situations according to established protocols.
- Answered questions from family members regarding patient's condition or care plan.
- Assisted with patient admissions, discharges and transfers.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Administrative Assistant/Clinical Assistant
Livinrite Home Health Services
Manassas, VA
06.2023 - Current
- Data entry and scribing of clinical patient information through Kantime software
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed clinical staff calendar, scheduling patient appointments and procedures.
- Making and maintaining patients care packets
- Verified insurance coverage, obtained preauthorizations and updated charts in Kantime`
Assistant Program Manager
The Arc Of Greater Prince William
Woodbridge, VA
04.2022 - 06.2023
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Utilized Therap and Microsoft Office to maintain confidential records, goal planning and resident assessments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
- Maintained records for resident funds, bank accounts and petty cash.
Patient Care Technician
DaVita Dialysis Corporation
Woodbridge, VA
02.2021 - 03.2022
- Obtained patient blood pressure,pulse,oxygen levels while checking for possible edema and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient admissions, discharges and transfers.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Discontinued dialysis treatment according to established procedures.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
Certified Nursing Assistant
Caring Hands of America
Manassas, VA
02.2019 - 04.2021
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Direct Support Professional
Living Well Disabilities Services
Lakeville, MN
01.2017 - 06.2018
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented current patient information to update vital signs, behaviors and eating habits with Therap software.
- Assisted with planning and coordination of activities and outings based on individual needs.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Woodbridge, VASkills
- Microsoft Word,Office,Excel
- KanTime,Therap,Trello,,WellSky,MyEVV
- Vonage,HelloSign
- Application Administration
- Healthcare documentation audit
- WAMs
- CCC Plus waiver
- First Aid/CPR
- Certified Nursing Assistant
Timeline
Intake Coordinator/Care Coordinator
Qualis Home Healthcare
05.2024 - Current
PCA
Capital City Nurses
02.2024 - Current
Administrative Assistant/Clinical Assistant
Livinrite Home Health Services
06.2023 - Current
Assistant Program Manager
The Arc Of Greater Prince William
04.2022 - 06.2023
Patient Care Technician
DaVita Dialysis Corporation
02.2021 - 03.2022
Certified Nursing Assistant
Caring Hands of America
02.2019 - 04.2021
Direct Support Professional
Living Well Disabilities Services
01.2017 - 06.2018
Associate of Science - Information Technology
Northern Virginia Community College
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