Intake Coordinator/Care Coordinator
Community Counseling of Bristol County
07.2018 - Current
Hi, I’m
Melanie Perry
Taunton,MA
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Education
Roger Williams UniversityBristol, RI
Bachelor of Science from Criminal Justice/Psychology
06.2013
Skills
- Cross-cultural sensitivity
- Relationship building
- Phone and email etiquette
- Confidentiality
- Multitasking and organization
- Microsoft office
Timeline
Certified Application Counselor
Community Counseling of Bristol County
05.2018 - Current
Behavior Therapist/Social Worker
Beacon ABA Services
03.2017 - 06.2018
Roger Williams University
Bachelor of Science from Criminal Justice/Psychology
Work History
Community Counseling of Bristol County
Intake Coordinator/Care Coordinator
07.2018 - Current
Job overview
- Outreach and engage assigned Enrollees using techniques of Motivational Interviewing
- Work collaboratively with client, family, behavioral health providers, and Primary Care Clinicians (PCCs) to complete Comprehensive Assessment (CAs) and with Care Team to complete Patient-Centered Treatment Plans (PCTPs)
- Follow up with Enrollee, provider, family, social service providers, and natural community supports to ensure PCTP is implemented
- Attend discharge planning meetings when Enrollee is at Emergency Department or Inpatient setting
- Advocate for the Enrollee's access to services
- Facilitate sharing of CA and PCTP and updating as required with members of the care team using available technology and adhering to CCBC, State and Federal policies and regulations
- Document activity in the CCBC Care Management Electronic Medical Record (EMR) Module
- Assist clients with application process for Mass Health, DTA, SSI, Housing, etc.
Community Counseling of Bristol County
Certified Application Counselor
05.2018 - Current
Job overview
- Assist clients through the health insurance application, eligibility, and enrollment processes.
- Navigate User Assistor Portal with clients to select medical and behavioral health providers.
- Upload any updated information to Mass Health to prevent any lapse in coverage.
Beacon ABA Services
Behavior Therapist/Social Worker
03.2017 - 06.2018
Job overview
- Consistent implementation of teaching plans and programs developed by the Behavior Therapist or assigned supervisor for each client
- Interacted with all parents and professionals in a professional, respectful and courteous manner
- Collected data as specified in the teaching plans and programs during each teaching session
- Attended weekly overlap training and observation sessions with the Behavior Therapist
- Participated in TEAM meetings and ongoing in-service training as assigned
- Communicated any educational or behavior concerns to immediate supervisor in a timely manner
Internships
- Office of Senator Marc Pacheco, Boston, MA
- State House Office Intern
- Demonstrated ability to maintain a professional demeanor in public forum
- Provided customer service to constituents and law enforcement
- Collaborated with Senator Pacheco and co-workers on campaign
- Superior Court, Taunton, MA
- Probation Department Office Intern
- Responded to inquiries and provided information to general public
- Performed intakes on new probationers and input information in computer system
- Assisted probation officers when in court room with surrender hearings
Overview
9
years of professional experience