Terranique Anderson- Jones
Plainfield
Summary
Detail-oriented Intake Coordinator with a proven ability to enhance client experiences through effective scheduling and cross-functional collaboration. Committed to optimizing workflows and providing exceptional support in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Thresholds
Chicago, IL
10.2016 - Current
- Coordinated intake processes to ensure timely and accurate client assessments.
- Managed scheduling of appointments for new clients, optimizing utilization of resources.
- Developed and maintained documentation systems for tracking client information and referrals.
- Collaborated with interdisciplinary teams to enhance service delivery and support client needs.
- Implemented process improvements that streamlined intake workflows, reducing wait times for clients.
- Served as primary contact for potential clients, providing information and guidance throughout the intake process.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
Case Manager
Thresholds
Chicago, IL
10.2015 - 10.2016
- Developed and implemented individualized care plans for diverse client needs.
- Coordinated multidisciplinary team meetings to enhance service delivery and client outcomes.
- Monitored client progress, ensuring adherence to treatment goals and adjusting strategies as needed.
- Facilitated crisis interventions, providing immediate support and resources to clients in distress.
- Advocated for patients' needs within the healthcare system, ensuring access to necessary resources and services.
- Maintained detailed case documentation, ensuring compliance with regulatory standards and best practices.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Substance Abuse Counselor
Haymarket Center
Chicago, IL
09.2013 - 03.2015
- Facilitated individual and group counseling sessions to support recovery goals.
- Developed and implemented treatment plans tailored to client needs and progress.
- Monitored client behavior and progress, adjusting interventions as necessary for effectiveness.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
- Educated clients on coping strategies and relapse prevention techniques during sessions.
- Conducted intake assessments to evaluate client needs and establish service connections.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
Education
Master of Science - Counseling Psychology
Trinity Christian College
Palos Heights, IL05-2015
Skills
- Appointment scheduling
- Charting and clinical documentation
- Cross-cultural sensitivity
- Multitasking and organization
- Workflow optimization
- Cross-functional collaboration
- Attention to detail
- Verbal and written communication
- Adaptability and flexibility
- Customer service
Certification
- Licensed Clinical Professional Counselor - 2024-present
Timeline
Intake Coordinator
Thresholds
10.2016 - Current
Case Manager
Thresholds
10.2015 - 10.2016
Substance Abuse Counselor
Haymarket Center
09.2013 - 03.2015
Master of Science - Counseling Psychology
Trinity Christian College