Hazel M. Delgado
San Bernardino,CA
Summary
To have a career assisting people to enhance their quality of life utilizing my case management and resource development experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet organizational goals.
Overview
29
29
years of professional experience
Work History
Intake Coordinator
My Parent Care
Loma Linda, CA
02.2013 - Current
- Responsible for overseeing new business acquisition, business operations and quality assurance of care
- Duties include but not limited to:
- Managing personnel processes (i.e
- Caregiver recruiting, interviewing and hiring or caregivers)
- Provide and coordinate initial caregiver training and provide technical support as needed
- Conducting client needs assessment for service compatibility and care provider compatibility
- Developing contractual agreements with clients and hired consultants
- Bookkeeping; maintaining staff and client records, billing and expense management
- Marketing and networking with outside health care agencies/providers for client referral
- Managing online marketing via social media and company website
Office Manager/ Inspections Coordinator
IOR Associates
Redlands, CA
11.2014 - 09.2021
- Responsibilities include overseeing daily office operations and coordination of all inspection requests
- Duties include but not limited to:
- Coordinating inspections for up to 50 construction projects throughout Loma Linda Medical Center
- Assisting Inspector of Records with preparing construction and project documentation for state review and approval
- Managing daily update of project status through Excel Spreadsheet and managing electronic correspondence relating to special inspections and state reports
- Working with project managers and general contractors in relation to coordination of special inspections, re-inspections and inspection report status
- Responsible for managing project records; obtaining, retaining and archiving important project documents
Director of Operations and Business Development/ Residential Administrator
AFN of CA
Palm Springs, CA
11.2011 - 11.2012
- Responsible for project development and operation management of Community Care Licensed Facility for Adult Residential Facility for Persons with Special Health Needs (ARFPSHN) and 64 bed assisted living community
- Duties included, but not limited to:
- Responsible for development of ARFPSHN home
- Development included program design development, creating operations budget, and negotiating rates with Inland Regional Center,
- Met with construction agency in development and renovation of facility to meet ADA requirements
- Worked with Lanterman State Hospital in coordination of resident transition and placement
- Overseeing operations of ARFPSHN which included development of policies and procedures, staff development, hiring and training
- Networking with funding sources, regulatory agencies, medical service providers and families.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
- Ordered all pharmacy supplies and kept check on inventory levels
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff
- Collaborated with State organizations to leverage industry connections
Director of Quality Assurance
People's Care, Inc
Chino Hills, CA
10.2010 - 10.2011
- Responsible for analyzing and improving company practices, development of new company procedures and ensuring implementation of best practices throughout all services provided (day program and residential facilities for people with developmental disabilities)
- Duties included but not limited to are:
- Working collaboratively with residential and day programs directors to implement policies and procedures
- Coordinating training and providing technical support to employees on company policies and regulatory standards
- Overseeing quality assurance of operations through facility audits to ensure services are provided as stated in facility program service agreement
- Working with Human Resources to develop and coordinate new hiring processes, and all training curriculum
- Assisted upper management with reviewing resumes and interviewing staff as needed
- Networking and maintaining customer relationships with placement and governing agencies.
- Authored documentation for internal use by facility personnel, setting guidelines for review activities and reporting requirements
- Implemented best practice policies for patient education and patient and staff safety
- Enforced compliance with government regulations and company policies
- Worked with Regional Centers to discover areas of need and promptly implemented improvements
- Audited quality of care in residential and day program departments and reported findings to department heads for improvements
Consumer Resource Specialist
Inland Regional Center, IRC
San Bernardino, CA
01.2000 - 10.2010
- Responsible for identifying service gaps in community and developing new and innovative resources for people with developmental disabilities needing intermediate care facilities, nursing facilities, and other senior and infant/children services
- Duties included, but not limited to:
- Working with potential vendors to guide them through vendorization process; which includes reviewing program designs, negotiating rates and ensuring applicant meets state regulations and regional center expectations
- Providing and coordinating training to potential residential providers on agency’s expectations and state regulations
- Networking and recruiting new service providers
- Auditing services and supports, and assisting case management with obtaining resources for their clients
- Developed and maintained courteous and effective working relationships
- Other job titles held during tenure at Inland Regional Coordinator were Consumer Services Coordinator for seniors and Quality Assurance Liaison for Intermediate Care Facilities (all ages) and Nursing Homes.
Education
MBA - Business Administration
University of Phoenix
San Bernardino, CA06.2007
Bachelor of Arts - Liberal Arts And General Studies
University of California Riverside
Riverside, CA 06.1999
Skills
- Customer Service
- Appointment Scheduling
- Administrative Tasks
- Verbal and Written Communication
- Patient Referral
- Calendar and Appointment Management
- Employee Scheduling
- Office Management
- Client needs assessments
- Training and Development
- Community Resources
- Treatment planning
Timeline
Office Manager/ Inspections Coordinator
IOR Associates
11.2014 - 09.2021
Intake Coordinator
My Parent Care
02.2013 - Current
Director of Operations and Business Development/ Residential Administrator
AFN of CA
11.2011 - 11.2012
Director of Quality Assurance
People's Care, Inc
10.2010 - 10.2011
Consumer Resource Specialist
Inland Regional Center, IRC
01.2000 - 10.2010
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Liberal Arts And General Studies
University of California Riverside