Erika Araujo
Shelton,CT
Summary
I am Erika Araujo, a current student at the University of Rhode Island. I possess good multitasking abilities, a strong work ethic, and excellent capabilities in teamwork, problem-solving, and organization. Open to undertaking any assignment to assist the team. Dependable and committed colleague with a hardworking mentality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Baileys Medical Equipment and Supplies
East Hartford , CT
2024.06 - 2024.08
- Ensured compliance with relevant regulations pertaining to the provision of services.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Provided education about available services, benefits, rights, responsibilities, risks and benefits of treatment options.
- Created individualized service plans for each client based on their unique needs and goals.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Performed data entry of customer contact information into computer database systems.
- Maintained a professional demeanor while handling customer calls.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Handled escalated customer complaints professionally and effectively.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Assessed customer risk levels and recommended appropriate coverage options.
Physical Therapy Aide
Physcial Therapy And Sports Medicine Center
Shelton , CT
2023.05 - 2023.09
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Maintained accurate records of patient progress, including vital signs, range-of-motion measurements and other relevant information.
- Provided massage therapy to patients under the supervision of a licensed physical therapist.
- Conducted exercises with patients as prescribed by the physical therapist in order to improve strength and flexibility.
- Monitored patients during exercise sessions to ensure proper technique is being used and to provide additional instruction when necessary.
- Performed administrative tasks such as scheduling appointments, answering phones and maintaining patient files.
- Educated patients on how to properly perform home exercises as instructed by the physical therapist.
- Helped maintain a safe environment for both staff members and patients by following infection control policies.
- Maintained office and therapy equipment by cleaning and making minor repairs.
- Kept detailed records of patient physical therapy treatments and improvements.
- Documented patient physical therapy treatments and made observations on improvement.
- Administered and guided patients through simple range of motion exercises to facilitate flexibility and improved circulation.
- Managed and ordered supplies to maintain inventory stock.
Nanny
Sittercity
New Haven , CT
2022.06 - 2023.01
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Managed schedules for multiple children, ensuring timely transportation to extracurricular activities while maintaining open communication with parents regarding scheduling needs.
- Administering medication when needed according to parent instructions.
- Maintaining a positive attitude while being patient and understanding with the children.
Waitress
Shorehaven Golf Club
Norwalk , CT
2022.05 - 2022.10
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Performed basic math calculations when computing bills for customers' meals.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Organized parties/events
- Spoke to customers on the phone with scheduling reservation/questions about the menu
Medical Volunteer
Bradley Memorial Hospital
Southington , CT
2021.01 - 2021.05
- Organized and managed medical supplies for distribution to people in need.
- Participated in public health campaigns by providing information on preventive healthcare measures.
- Distributed medication and treatments prescribed by physicians to patients.
- Took vital signs such as temperature, blood pressure, heart rate, respiration rate of patients.
- Observed changes in patient's condition and reported them to the physician on duty.
- Helped nurses with administrative tasks such as filing paperwork or taking inventory of medical supplies.
- Ensured that all medical equipment was properly sterilized after each use before being stored away again.
- Recorded patient data such as symptoms, medications administered accurately into the relevant databases for further reference.
- Monitored patient recovery progress over time and made notes regarding any changes observed in their condition.
- Coordinated with other volunteers for efficient management of resources available at each location where services were provided.
Education
Bachelor of Science - Healthcare Studies Specialization Health Promotion
University of Rhode Island
Kingston, RI2024-12
Skills
- Problem-solving abilities
- Strong communication
- Customer service orientation
- Goal-oriented mindset
- Interpersonal skills
- Professionalism and etiquette
- Quick learner
- Organizational skills
- Teamwork and Collaboration
- Flexible Schedule
- English and Portuguese Fluency
- Filing paperwork
- Therapeutic massage
- Customer communications
- Body Mechanics
- Treatment implementation
- Patient Education
- Strength training
- Patient Care
- Communication
- Range of motion exercises
- Customer Service
- Medical Terminology
- Appointment Scheduling
- Time Management
- Attention to Detail
- Answering Phones
- Positive Attitude
Languages
Portuguese
Full Professional
Certification
- CPR
- First Aid
Affiliations
- Field Hockey
- Volleyball
- Reading
- Cooking
Timeline
Intake Coordinator
Baileys Medical Equipment and Supplies
2024.06 - 2024.08
Physical Therapy Aide
Physcial Therapy And Sports Medicine Center
2023.05 - 2023.09
Nanny
Sittercity
2022.06 - 2023.01
Waitress
Shorehaven Golf Club
2022.05 - 2022.10
Medical Volunteer
Bradley Memorial Hospital
2021.01 - 2021.05
Bachelor of Science - Healthcare Studies Specialization Health Promotion
University of Rhode Island
- CPR
- First Aid
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