Summary
Overview
Work History
Education
Skills
Timeline
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Christina Ward

Fort Pierre

Summary

Dynamic Intake Coordinator at Trilogy Home Healthcare with a proven track record in insurance verification and exceptional customer service. Enhanced patient satisfaction through meticulous scheduling and effective communication. Recognized for reducing data entry errors and fostering teamwork, ensuring seamless operations and optimal patient care. Adaptable and detail-oriented, committed to improving healthcare delivery.

Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.

Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.

Overview

3
3
years of professional experience

Work History

Intake Coordinator

Trilogy Home Healthcare
09.2019 - 01.2023
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Collaborated with multidisciplinary teams to develop personalized care plans for clients.

Scheduling Coordinator

TRILOGY HOME HEALTHCARE
09.2019 - 01.2023
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Contributed to team success by providing backup scheduling support during peak times.
  • Fostered positive relationships with clients by efficiently addressing scheduling changes and requests.
  • Improved patient satisfaction with timely and accurate appointment setting.
  • Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
  • Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

WESTWOOD HIGH SCHOOL
FORT PIERCE FLORIDA

Skills

  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Patient scheduling
  • Scheduling appointments
  • Multi-line phone operations
  • Confidentiality
  • Customer service
  • Multitasking and organization
  • Microsoft office
  • Data entry
  • Phone and email etiquette
  • Team leadership
  • Workflow optimization
  • Customer service management
  • Scheduling
  • Schedule coordination
  • Schedule management
  • Workflow planning
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Task prioritization
  • Self motivation

Timeline

Intake Coordinator

Trilogy Home Healthcare
09.2019 - 01.2023

Scheduling Coordinator

TRILOGY HOME HEALTHCARE
09.2019 - 01.2023

WESTWOOD HIGH SCHOOL

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Christina Ward