Brittney Williams
Baton Rouge,LA
Summary
Dynamic professional with a proven track record at Blue Cross Blue Shield of Louisiana, enhancing patient experience through meticulous insurance verification and exceptional customer service. Excelled in teamwork and problem-solving, significantly reducing data entry errors. Skilled in Microsoft Office and adaptability, committed to continuous improvement and professional excellence.
Overview
13
13
years of professional experience
Work History
Intake Coordinator
Blue Cross Blue Shield of Louisiana
Baton Rouge, LA
10.2022 - Current
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Customer Service Representative
Louisiana Healthcare Connections
Baton Rouge, LA
09.2021 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Maintain performance and quality standards based on established call center metrics including turn-around times
Patient Access Representative 1
Our Lady of Lake Regional Medical Center
Baton Rouge, LA
04.2018 - 09.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Certified Nursing Assistant
Ollie Steele Burden Manor
Baton Rouge, LA
01.2015 - 05.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Sales Associate
Walmart
Baton Rouge, LA
10.2011 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Masters In Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NH12.2021
Bachelor Of Science - Health Administration
Franciscan Missionaries of Our Lady University
Baton Rouge, LA12.2017
High School Diploma -
Jehovah-Jireh Christian Academy
Baton Rouge, LA05.2011
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Customer Service
- Multitasking and Organization
- Microsoft Office
- Phone and Email Etiquette
- Relationship Building
- Data Entry
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Team building
- Professionalism
- Time management abilities
- Interpersonal Communication
- Continuous Improvement
Timeline
Intake Coordinator
Blue Cross Blue Shield of Louisiana
10.2022 - Current
Customer Service Representative
Louisiana Healthcare Connections
09.2021 - 10.2022
Patient Access Representative 1
Our Lady of Lake Regional Medical Center
04.2018 - 09.2021
Certified Nursing Assistant
Ollie Steele Burden Manor
01.2015 - 05.2017
Sales Associate
Walmart
10.2011 - 05.2012
Masters In Business Administration - Business Administration
Southern New Hampshire University
Bachelor Of Science - Health Administration
Franciscan Missionaries of Our Lady University
High School Diploma -
Jehovah-Jireh Christian Academy