Stephanie Tracey
Always Compassionate Health
Mount Vernon,NY
1
Certification
17
years of professional experience
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Excels in coordinating patient services, scheduling, managing case documentation, and serving as a liaison between members, families, healthcare providers, and community partners, ensuring seamless delivery. Adept in ensuring timely completion and uploading of required documentation, resolving service-related issues. Recognized for strong organizational skills, proactive communication, and a patient-centered approach that promotes continuity of care. Eager to leverage transferable experience in Medicaid coordination, as an Entitlement Specialist while helping members maintain uninterrupted access to essential benefits.
Work History
Intake Coordinator
7 Months- Obtains initial authorization for care from respected – parties or insurance companies, reports back to referral source status of start of care, onboards new patients, identifies and assigns aide who is believed to be a perfect match, collaborates with the clinical team with focus on RNs availability for the start of care. Provided timely updates to patients on start of care, followed up within 48 hours to assess service satisfaction, consistently met weekly target expectations.
- Coordinated patient intake processes, ensuring accurate data collection and verification.
- Managed scheduling for appointments, optimizing clinician availability and patient flow.
- Implemented electronic health record systems, enhancing information accessibility and security.
Customer Service Representative
1 Year 3 Months- Researched, reviewed, and submitted billing documentation to insurance companies, expediting claims processing. Enforce timely submission of electronic timesheets, strengthening payroll accuracy. Generated and distributed weekly staffing report to medical stakeholders, supporting informed decision-making. Contributed to process improvements, enhancing data accuracy and streamlining workflows to meet deadlines.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in the development of training materials to enhance team knowledge and service quality.
- Streamlined support processes, improving response time for customer requests and concerns.
Medical Office Assistant
1 Year 5 Months- Prepared lab forms and specimens to ensure timely collection and processing. Supported accurate medical billing, expediting insurance claims processing for improved revenue flow. Maintained electronic health records, ensuring data accuracy and accessibility. Streamlined scheduling systems to reduce patient wait times and enhance office efficiency.
- Managed patient scheduling to optimize clinic flow and reduce wait times.
- Assisted in maintaining accurate medical records and updating patient information.
- Coordinated communication between patients, healthcare providers, and insurance companies.
Staffing Coordinator (Northern Region)
7 Months- Monitored Electronic Visit Verification (EVV) compliance, providing technical support to improve system performance. Led initiatives to close open cases and drive recruitment efforts, reducing staffing gaps. Developed creative staffing solutions to optimize resource allocation and enhance service delivery. Fostered strong caregiver and client relationships to meet diverse scheduling needs. Managed regional caseloads while supervising home health aides and processing weekly payroll. Mentored new staffing coordinators and collaborated with cross-functional teams to support positive organizational change.
- Coordinated staffing schedules to ensure optimal coverage across healthcare facilities.
- Streamlined onboarding processes to enhance new hire integration and retention.
- Implemented staff training programs to improve service delivery and compliance standards.
Home Health Aide
9 Months- Delivered personalized care and support for patients' daily living activities, enhancing comfort and well-being. Developed tailored nutritional plans and monitored dietary progress, supporting patient recovery. Created patient-centered engagement activities that enhanced mood and cognitive function. Ensured compliance with treatment plans and care protocols to maintain high standards of patient care. Patients were visited weekly or bi-weekly.
- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored client health status, reporting changes to healthcare professionals as needed.
- Assisted clients with mobility, ensuring safety and comfort during transfers and ambulation.
Front Desk Coordinator
3 Months- Implemented front-desk organizational systems to enhance communication, resolving visiting aides' inquiries at the desk and escalating matters within 24 hours.
- Coordinated front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Managed multi-line phone system, addressing inquiries and directing calls to appropriate departments.
- Maintained accurate patient records, ensuring compliance with confidentiality regulations and data integrity.
Sales Administrator
12 Years 9 Months- Managed insurance policy documentation and provided administrative support to sales team, contributing to a 90% client retention rate and a 70% reduction in receivables through proactive follow-up and reporting. Maintained a 90% client retention rate and reduced receivables by 70% through proactive follow-up and reporting. Coordinated cross-functional efforts to achieve sales targets and improve customer satisfaction. Generated and analyzed monthly receivables reports to inform senior management decisions.
- Coordinated sales documentation and client communications to streamline workflow efficiency.
- Managed scheduling and appointment setting for sales representatives, enhancing time management.
- Implemented process improvements to optimize data entry accuracy in CRM systems.
Education
A.A.S. - Liberal Arts & Science, Mathematics and Science, Health Science
Pursuing
Diploma - Business Administration
Skills
Patient care
Documentation management
Patient scheduling
Appointment scheduling
Follow-up skills
Deadline management
Cross-functional collaboration
Multitasking
Telecommunications management
Member advocacy
Confidentiality
Cross-cultural sensitivity
Adaptability
Client relationship management
Patient care coordination
Certification
- Dental Assistant
- Certified Phlebotomy Technician; National Healthcareer Association
- Phlebotomy Technician; Vincent Institute Career Training Institute, Florida
- Home Health Aide; T&J Nursing Assistant Training School, Mount Vernon, NY
Timeline
Intake Coordinator
Always Compassionate Health
01.2026 - CurrentRead More
Customer Service Representative
Always Compassionate Health
10.2024 - 01.2026Read More
Staffing Coordinator (Northern Region)
Always Compassionate Health
03.2024 - 10.2024Read More
Front Desk Coordinator
Always Compassionate Health
12.2023 - 03.2024Read More
Home Health Aide
VNS Health
09.2023 - 06.2024Read More
Medical Office Assistant
ABC Pediatrics
07.2023 - 12.2024Read More
Sales Administrator
Gallagher Insurance Brokers JA. Limited
08.2009 - 05.2022Read More
University College of the Caribbean
Diploma from Business Administration
Read More
S.U.N.Y. Westchester Community College
A.A.S. from Liberal Arts & Science, Mathematics and Science, Health Science
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