MARIA RAMON
Gracious Home Care
Elizabeth,NJ
2
Languages
9
years of professional experience
Professional with strong background in care coordination. Administrative professional with 10+ years of experience Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Work History
Care Coordinator / Intake Coordinator
1 Year 3 Months- Coordinate patient and caregiver intake processes while maintaining accurate documentation.
- Process and submit patient authorizations to health insurance companies for approval.
- Follow up with insurance providers regarding pre-authorization status and patient eligibility.
- Schedule caregivers and coordinate staffing to ensure continuity of patient care.
- Monitor caregiver clock-in/clock-out records through HHA exchange to ensure accuracy and compliance.
- Manage over 100 incoming calls, assist patients and caregivers, and address questions or concerns professionally.
- Maintain organized patient files and administrative records while ensuring confidentiality and compliance.
- Coordinated patient care plans and services to ensure effective treatment delivery.
- Facilitated communication between clients, families, and healthcare teams to enhance care coordination.
- Developed individualized care strategies based on patient assessments and changing needs.
- Trained new staff on company protocols and best practices for client interactions.
- Monitored patient progress, documenting changes in conditions to inform care adjustments.
- Implemented quality assurance measures to uphold service standards and compliance regulations.
- Managed scheduling of home health visits to optimize caregiver efficiency and client satisfaction.
Customer Service Representative / Coordinator
2 Years 7 Months- Provided customer support to clients and caregivers through phone and email communication.
- Managed billing inquiries, account updates, and documentation.
- Resolved concerns efficiently while maintaining high levels of customer satisfaction.
- Coordinated communication between clients, caregivers, and internal departments.
- Maintained accurate records and supported daily office operations.
- Delivered exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Collaborated with healthcare professionals to ensure optimal patient care and support services.
- Trained new staff on company policies, procedures, and effective communication strategies.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction levels.
- Monitored team performance, providing guidance to improve operational workflows and efficiency.
- Analyzed client feedback to identify trends, recommending actionable improvements to management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of client interactions and services provided using CRM systems.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded proactively and positively to rapid change.
Human Resources Staffing Specialist
8 Months- Coordinated recruitment processes to attract top talent and streamline onboarding procedures.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and maintained candidate databases using applicant tracking systems for efficient talent management.
- Assisted in the development of employee recognition programs to incentivize strong performance and boost morale.
- Coordinated staff training sessions to improve workforce development and enhance overall productivity.
- Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
- Administered benefits packages for employees, ensuring accurate enrollment and addressing any questions or concerns that arose.
- Handled employee relations matters professionally, adhering to legal guidelines and company policies at all times.
- Managed and maintained confidential employee records, ensuring accuracy and compliance with relevant laws.
- Implemented employee referral programs, enhancing workforce quality and promoting internal mobility.
- Conducted initial screenings and interviews, ensuring candidates met qualifications and cultural fit requirements.
- Organized training sessions for new hires, facilitating smooth transitions into roles and improving retention rates.
- Analyzed recruitment metrics to refine strategies, driving continuous improvement in hiring processes.
- Managed onboarding and compliance processes.
- Coordinated cross-functional processes across multiple departments, ensuring efficient workflow, clear communication, and on-time execution in a fast paced environment.
- Streamlined recruitment processes to enhance candidate experience and improve hiring timelines.
- Collaborated with department heads to identify staffing needs and develop effective job descriptions.
Data Entry Specialist / Customer Service Representative
4 Years 5 Months- Assisted customers with orders, refunds, cancellations, and inquiries.
- Maintained accurate customer information and company records.
- Responded to customer concerns through phone and email support.
- Update and maintain costumer accounts, inventory list and billing logs.
- Reviewing new and existing data to identify inconsistencies or duplicates for errors and missing information during entry.
- Sorting data into categories to ensure streamlined searches and easier access.
- Communicating with team members to discuss data requirements and compare data as needed.
- Completed data entry tasks with accuracy and efficiency.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Managed data entry processes to ensure accurate record-keeping and reporting.
- Streamlined data verification procedures, enhancing overall workflow efficiency.
- Conducted regular audits of databases to maintain data integrity and consistency.
- Developed standardized templates for data collection, improving accuracy in reporting.
- Led initiatives for system upgrades, optimizing data processing capabilities across departments.
- Compiled data and reviewed information for accuracy prior to input.
- Implemented quality control measures that reduced errors in data submissions by 25%.
Education
- Business Administration
- Business Administration
Skills
Bilingual: English & Spanish
Patient Intake & Admissions
Caregiver Scheduling & Coordination
Insurance Authorizations / Pre-Authorizations
Health Insurance Verification & Follow-Up
HHAeXchange System
Customer Service & Patient Support
Multi-Line Phone Systems
Medical Administrative Support
Data Entry & Documentation
Appointment Scheduling
Filing & Document Management
HIPAA Compliance
Microsoft Office (Word
Excel
Outlook)
Problem Solving & Communication
LANGUAGES
English — Fluent
Spanish — Fluent (Bilingual)
Timeline
Care Coordinator / Intake Coordinator
Gracious Home Care
05.2025 - CurrentRead More
Customer Service Representative / Coordinator
Personal-Touch Home Care
10.2022 - 05.2025Read More
Human Resources Staffing Specialist
Personal Touch Home Health Care
02.2022 - 10.2022Read More
Data Entry Specialist / Customer Service Representative
J & J Farms
06.2017 - 11.2021Read More
LaGuardia Community College
from Business Administration
Read More
ASA College
from Business Administration
Read More