Anita Dennis
Phenix City,AL
Summary
An outgoing individual with 15 years of customer service experience which included some sales experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Argo Contact Service
01.2019 - Current
- Assist customer with their online orders
- Offer save options to continue purchase service
- Assist with cancellation and refunds
- Monitor and grade agents calls to improve future calls
- Answer customer's questions about products and services
- Respond back to customer inquiry via chat and email
Customer Service Representative
Anthem
07.2014 - 12.2018
- Assist member with plans and benefit information
- Provide navigation steps to access their online portal
- Explain how medical claim was process and troubleshoot if claim did not pay correctly
- Order member id cards
- Make outbound calls to doctors and facilities for member to achieve a resolution to member's issue
- Assist with locating providers for members
- Create requested letters base on member request
- Process member submitted medical claims for processing
- Check medical authorization status
- Confirm if medical services require additional review by Utilization Management
- Answer billing question and process premium payment
- Request medical records.
- Respond to member's inquiry via email about claim updates
Customer Service Representative
Afni
04.2002 - 10.2012
- Responded to Verizon Wireless customers request for products, services, and company information.
- Review billing and process monthly payment
- Troubleshoot mobile device issues and assist with accessing online account
- Assist member purchasing mobile devices and accessory via chat.
- Responded to customer's inquiry via email and chat
Education
High School Diploma -
Russell County High School
06.1990
Skills
- Experience in taking inbound calls in high call volume call center
- Familiar with HIPPA guidelines
- Type 40-50 wpm
- Proficient in Word and Excel
- Tech savvy
- Experience in responding back to customer via email and chat
Timeline
Customer Service Representative
Argo Contact Service
01.2019 - Current
Customer Service Representative
Anthem
07.2014 - 12.2018
Customer Service Representative
Afni
04.2002 - 10.2012
High School Diploma -
Russell County High School
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