Betty Kostishak
Princess Clean Up And Assist
Phoenix,Arizona
Summary
Experienced with coordinating schedules and managing client communications. Utilizes strong interpersonal skills to ensure client satisfaction and appointment accuracy. Knowledge of optimizing scheduling efficiency to support team goals and enhance overall productivity.
Work History
Customer Service Representative
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed scheduling and coordination of services to enhance operational efficiency.
- Established positive relationships with clients, fostering loyalty and repeat business opportunities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Call Center Representative
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Managed high-volume call traffic while maintaining quality and compliance standards.
- Streamlined call handling processes, reducing average response times significantly.
- Led initiatives aimed at enhancing team performance through targeted coaching and mentoring sessions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Appointment Setter
- Coordinated appointment schedules to optimize client flow and reduce wait times.
- Established strong relationships with clients, enhancing customer satisfaction and retention.
- Implemented follow-up strategies to ensure consistent communication and engagement with potential customers.
- Utilized CRM software to track appointments and manage client interactions effectively.
- Analyzed appointment data to identify trends, improving overall scheduling efficiency by 15%.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Education
Highschool Diploma
Skills
Setting appointments
High-volume call environments
Phone etiquette expert
Documentation expertise
Outbound and inbound calls
Creative problem solving
Order fulfillment
Money handling abilities
Complaint resolution
Exellent Communication
Strong interpersonal skills
Rapid Learner
Active listening
Customer service
Problem resolution
Relationship building
Call center experience
Professional telephone demeanor
Scheduling
Follow-up skills
Call management
Product knowledge
Appointment scheduling
Timeline
Customer Service Representative
Princess Clean Up And Assist
04 2021 - 08 2026Read More
Call Center Representative
Zanes Hot wheels
11 2023 - 08 2025Read More
Appointment Setter
Isabella's Braids
02 2018 - 06 2025Read More
Graduation Solutions
Highschool Diploma
Read More