Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
KARIMAH MUHAMMAD

KARIMAH MUHAMMAD

Phoenix,AZ

Summary

Compassionate and dependable caregiver with over3 years of experience providing dedicated care to individuals in need. Skilled in assisting with daily living activities, providing companionship, and ensuring a safe and clean environment. Certified in CPR, with a commitment to enhancing clients' quality of life through personalized support and attention to detail. Flexible and available to work mornings and nights to meet client needs.

Compassionate Home Health Certified Nursing Assistant with valid CNA certification and senior care experience. Interacts with patients to provide comfort and transportation, monitor vital signs and assist with daily living needs. Communicates well, understands dynamics of dealing with age and illness and brings resources, solutions and comfort to elderly population. Level 1 finger print clearance card.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Weststar Logistics LLC
11.2022 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Nursing Home Assistant

Rolandah
09.2019 - 07.2021
  • Accompanied patients on trips outside the facility for doctor visits or other appointments
  • Safeguarded patient privacy with strict adherence to HIPAA protocols
  • Shaved and draped patients to prepare for surgery, treatment or examination
  • Assisted clients with daily living activities, including personal hygiene, dressing, and grooming
  • Prepared and served nutritious meals tailored to dietary needs and preferences
  • Provided emotional support and companionship, fostering a positive and trusting relationship with clients
  • Ensured safety by assisting with mobility, including wheelchair transfers and walking support
  • Performed light housekeeping tasks, including cleaning, laundry, and organizing living spaces
  • Monitored clients' health, documenting changes and communicating with family members as needed

Caregiver

Private Family
05.2016 - 01.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High School Diploma -

Copper Canyon High School
Phoenix, AZ

Skills

  • Personal care assistance
  • Light housekeeping
  • Meal preparation
  • Mobility assistance
  • Companionship
  • Medication reminders
  • CPR certified
  • Strong communication
  • Problem-solving
  • Patience
  • Empathy
  • Reliability
  • Safety protocols
  • Team collaboration
  • Effective communication
  • Emotional support
  • Time management
  • Telephone etiquette
  • High-volume call environments
  • Flexible schedule
  • Setting appointments
  • Clear communication
  • Customer rapport
  • Scheduling appointments
  • Empathy and patience

Certification

CPR Certified

Timeline

Customer Service Representative

Weststar Logistics LLC
11.2022 - 02.2025

Nursing Home Assistant

Rolandah
09.2019 - 07.2021

Caregiver

Private Family
05.2016 - 01.2019

High School Diploma -

Copper Canyon High School

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