Robyn Evans
Loranger,LA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Motivated professional trained in mobility assistance, personal hygiene support, and housekeeping. Monitors medical conditions and works with healthcare providers to optimize care. Focuses on comfort and emotional support and meets physical needs.
Compassionate professional in personal care, known for high productivity and efficient task completion. Possess specialized skills in elderly support, disability care, and health monitoring. Excel using empathy, communication, and time management to enhance client well-being and comfort.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Total Wine & More
Mandeville, LA
10.2022 - Current
- Assisted customers with product inquiries and recommendations.
- Processed customer transactions efficiently at checkout areas.
- Maintained organized merchandise displays throughout the store.
- Educated customers about wine selections and tasting events.
- Collaborated with team members to ensure excellent service quality.
- Trained new employees on customer service protocols and systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier Team Lead
Target
Metairie, Louisiana
01.2019 - 08.2022
- Supervised cashier team to ensure efficient checkout processes.
- Trained new cashiers on customer service and register operations.
- Managed cash handling procedures to maintain accuracy and security.
- Monitored register performance and addressed discrepancies promptly.
- Answered customer questions and provided store information.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Direct Service Worker
Home Instead Senior Care Home
Metairie, Louisiana
05.2016 - 11.2021
- Assisted seniors with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications and monitored health conditions as directed by healthcare professionals.
- Maintained a safe and clean environment for clients through regular housekeeping tasks.
- Coordinated transportation for clients to appointments and social engagements.
- Communicated effectively with families about client progress and changes in care needs.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Followed care plan and directions to administer medications.
- Tracked and reported clients' progress based on observations and conversations.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
- Engaged clients in meaningful activities tailored to their interests and abilities.
Front Desk Receptionist
1st class care everytime llc
Kenner, Louisiana
02.2010 - 05.2016
- Greeted clients warmly and professionally upon arrival.
- Managed phone calls, directing inquiries to appropriate staff members.
- Scheduled appointments and maintained calendars for multiple providers.
- Assisted with filing and organizing confidential patient records securely.
- Provided information about services and answered client questions effectively.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
Education
High School Diploma -
Grace King High School
Metairie, Louisiana05-2005
Skills
- Transaction processing
- Customer education
- Cash management
- Inventory organization
- Team collaboration
- Scheduling
- Paperwork processing
- Multitasking and organization
- Product promotion
- Microsoft Office Suite
- 10-key
- Inbound and outbound calling
- Client assessment
- Daily living assistance
- Care plan implementation
- Community activities
- Medication monitoring
- Medication management
- Transportation services
- Patient care
- Daily living activities
- Housekeeping tasks
- First aid and safety
- Personal care assistance
- Light housekeeping
- Mobility assistance
- Appointment scheduling
- Front desk operations
- Meeting arrangements
- Multi-line telephone systems
- Proficient in [software]
- Word processing
- Office supplies ordering
- Email correspondence
- Verbal and written communication
- Mail coordination
- Filing and sorting
Timeline
Customer Service Representative
Total Wine & More
10.2022 - Current
Cashier Team Lead
Target
01.2019 - 08.2022
Direct Service Worker
Home Instead Senior Care Home
05.2016 - 11.2021
Front Desk Receptionist
1st class care everytime llc
02.2010 - 05.2016
High School Diploma -
Grace King High School