Franchesca Ajcip Zetino
Cenex
Bremerton,WA
1
Language
4
years of professional experience
Results-driven Customer Service Representative with expertise in cash handling, account reconciliation, and order entry. Demonstrates strong work ethic and adaptability while processing payments and supporting customers. Committed to enhancing service quality and operational efficiency through accurate billing and relationship-building.
Work History
Customer Service Representative
1 Year 1 Month- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Clarified customer billing questions and resolved discrepancies, improving customer understanding and trust.
- Oversaw billing processes to ensure accuracy and timely payment collection.
- Answered customer calls and directed inquiries to proper Cenex departments.
- Provided assistance to Cenex customers regarding their inquiries. with fuel purchases and convenience store questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier/Customer Service
1 Year 8 Months- Assisted customers with purchases, returns, and payment inquiries to enhance shopping experience.
- Provided exceptional customer service through active listening and engagement to foster customer loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed fuel and convenience store transactions using Chevron point-of-sale systems.
- Balanced cash drawer and reconciled daily register totals.
- Verified customer age for tobacco and lottery sales to ensure compliance with company policies. for tobacco and lottery sales following Chevron policy.
- Cleaned cashier area thoroughly during each shift to maintain hygiene and organization, pumps, and store surfaces during shifts.
Waitress Supervisor
1 Year 5 Months- Supervised waitstaff, ensuring delivery of quality customer service and fostering guest satisfaction.
- Monitored dining room activity, promptly resolving guest concerns to enhance dining experience.
- Trained new servers on menu items, service standards, and guest care.
- Coordinated table setups, floor coverage, and server handoffs during rush periods.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored employee performance, identifying improvement areas and providing constructive feedback to support development.
- Enforced cleanliness, appearance, and hospitality standards across Barriera Tijuana dining area.
Education
GED
Skills
Payment processing
Billing procedures
Documentation
Transaction processing
Account reconciliation
Order entry
Customer support
Customer relations
Attention to detail
Payment processing
Spreadsheets
Transaction processing
Languages
Spanish
Limited
Timeline
Customer Service Representative
Cenex
09.2025 - CurrentRead More
Cashier/Customer Service
Chevron
01.2024 - 09.2025Read More
Waitress Supervisor
Barriera Tijuana
04.2023 - 09.2024Read More
Bremerton High
GED
Read More